Lost access to Premium A+ Content
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Seller_QugeC1a8fXpYs

Lost access to Premium A+ Content

Didn't know this is even possible but here it goes.

We had access to Premium A+ Content for over a year. We submitted number of succesfuly approved Premium A+ designs.

As of last week we lost access to Premium A+ modules. We can still see our designs in A+ Content Manager, we can try to edit them but when submitting we receive an error:

Requested from: [/aplus/api/SaveContent]. Recieved status: [400] with message: [APLUS_VALOO_ERROR_INVALID_MODULE_ACCESS_ERROR]. The A+ content contains modules to which you do not have access: [Premium Full Image, Premium Background Image with Text, Premium Comparison Table 1, Premium Full Video].

We are also not able to create new Premium A+ design - option is simply no longer there.

Have any of you came across Premium A+ access beign revoked? How do we get it back if we already follow all the requirements.

Support is useless and quotes outdated requirements (which we meet anyway).

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Seller_QugeC1a8fXpYs

@Ezra_Amazon@Julia_Amazon@Winston_Amazon Can you please help with this?

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Simon_Amazon

Hello @Seller_QugeC1a8fXpYs,

Here Simon from Amazon, happy to try and help.

Would you mind sharing a Case ID you created with Seller Support?

I would like to take a look into it.

Best,

Simon

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