Hello,

We had access to Premium A+ Content for over a year. We submitted numerous successfully approved Premium A+ designs.

As of last week, we lost access to Premium A+ modules. We can still view our designs in the A+ Content Manager and attempt to edit them. However, when submitting, we receive an error:

Requested from: [/aplus/api/SaveContent]. Recieved status: [400] with message: [APLUS_VALOO_ERROR_INVALID_MODULE_ACCESS_ERROR]. The A+ content contains modules to which you do not have access: [Premium Full Image, Premium Background Image with Text, Premium Comparison Table 1, Premium Full Video].

We are also unable to create new Premium A+ designs, as the option is simply no longer available.

Have any of you encountered Premium A+ access being revoked? If so, how can we obtain it back, as we have already met all the requirements?

Support is ineffective and provides outdated requirements (which we comply with anyway).

Case ID: 10672009642

Reference Case ID: 10474680962

We meet all the eligibility criteria of Premium A+ Content.But still not get the access,Please help.

Hi there,

We had access to Premium A+ Content for over a year. We submitted a ton of successfully approved Premium A+ designs, all of our items have a brand story applied to them and in other words - we cover the whole criteria about A+ Premium.

However, it has been recently removed from us and we are unable to apply changes to our existing A+ and create any new premium modules.

Amazon's A+ page advises that enrolment is granted every week, however customer support has advised us that it happens every new month. Anyway, couple of weeks have passed and now we are into a new month and access is yet to be seen.

We have had a couple of cases and get the same ''template'' responses from the associates and no progress made on this issue so far.

Just to mention again, we cover the whole criteria for Premium A+.

Has anybody managed to get this issue resolved or get in touch with somebody from Amazon who can do so? Sadly, support cases are not helpful in this scenario.

Cheers.