Six FBA shipments to PPO4 returned without being even accepted by the warehouse

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Seller_NpjkR421ddjLs

Six FBA shipments to PPO4 returned without being even accepted by the warehouse

Hello,

UPD: Already SEVEN shipments. Just received another return.

I need help and an explanation for my problem because I don't understand why this is happening and what is the solution.

Why are my shipments to FBA FC are being returned massively?

This has never happened before.

In the last few days I have had SIX of my FBA shipments returned undelivered to FBA. I'm affraid, if more will return.

The shipments were returned in the shipping process.

Reasons (as per tracking details):

1. [FBA STA (03/31/2025 10:34)-PPO4 ] Apr 09, 2025 05:12:00 AM - Merrillville IN US - Undeliverable: Incorrect address.

2. [FBA STA (05/20/2025 18:55)-PPO4] May 30, 2025 06:39:00 AM - Merrillville IN US - Undeliverable: Incorrect address.

3. [FBA STA (05/10/2025 20:10)-PPO4 ] Jun 11, 2025 10:14:00 AM - Crown Point IN US - Customer refused delivery.

4. [FBA STA (05/11/2025 07:27)-PPO4 ] Jun 11, 2025 10:17:00 AM - Crown Point IN US - Customer refused delivery.

5. [ FBA STA (05/13/2025 16:19)-PPO4 ] Jun 09, 2025 05:09:00 AM - Merrillville IN US - Undeliverable: Incorrect address.

6. [FBA STA (06/08/2025 16:59)-PPO4 ] Jun 20, 2025 09:49:00 AM - Crown Point IN US - Customer refused delivery.

FOR REFERENCE:

1. The shipping address is correct because they were FBA labels that I printed from the Amazon shipping workflow.

2. This is clearly not a carrier issue. SIX SHIPMENTS in a row. The carrier says the shipments were "undelivered" or "insufficient address".

3. The Delivery Windows for some of the shipments are closing soon and I will be charged penalties even though I did everything right.

4. [FBA STA (03/31/2025 10:34)-PPO4 - The status of the shipment is "Closed - Investigation completed – shipment contents counted and confirmed. Amazon has received your shipment and a discrepancy has been found" but the shipment WASN'T event delivered to FBA (see tracking).

I have been receiving all of these shipments one after the other for the past few days and I am afraid that more will come because I don't understand why Amazon is not accepting shipments from the carrier.

I have been doing FBA shipping for many years and I do everything as usual.

This is the first time this has happened and I can't find any solutions to deal with it.

I would appreciate the help with solving my issue.

Thanks.

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6 replies
Tags:FBA, Fulfilment Centre, Ship to FC, Shipping
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6 replies
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Seller_Sram36TnVt73c

Search these forums for PPO4 and you will see similar stories...

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Seller_Sram36TnVt73c

@TaylorR_Amazon Can you assist?

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user profile
NR_Amazon

@Seller_NpjkR421ddjLs Thank you for your post to the forums!

Can you please provide the Seller Support Case IDs associated with the rejected shipments? This way we can look further into all the details surrounding the shipments, and any potential issues that caused the shipments to be rejected.

Thank you!

NR_Amazon

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