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UPS Commercial Invoice Paper Surcharge - Amazon FBA SEND Partnered Carrier (UPS) UK to US
I have been sending shipments via UPS, using Amazon FBA's SEND feature with UPS as a preferred partner from the UK to the US, for a long time now. Previously every shipment went through fine, with all UPS fees shown in Amazon and then charged from my Amazon account.
Recently I got flooded by direct invoices from UPS for 'Commercial Invoice Paper Surcharge' - it seems a new fee that UPS is charging for attaching commercial invoices to the packages (as instructed by Amazon when you create the shipment).
I would be very happy to supply digital commercial invoices instead - however no one seems to be able to tell me how.
Anyone I speak to at UPS is clueless about the Amazon FBA preferred partner feature and can only tell me how to do it while purchasing postage direct through UPS's website.
I have tried sending invoices via email to an address supplied by someone at UPS who indicated this would be fine - however these still were charged as paper commercial invoices. I noticed as well that the invoices for the surcharges are generated BEFORE UPS have even collected the shipment and are in possession of the paper commercial invoice - so it feels that it happens on shipment creation in Amazon, regardless of what I can do to send it digitally afterwards.
Anyone I speak to at Amazon are equally clueless. The best I've got a ticket which is being raised with an 'internal team' but has been weeks now.
Is anyone else facing this? And have you managed to get any shipments not to have the surcharge?
At this point, it feels like the only option is to give up on Amazon FBA's SEND feature - but I'm hesitant to do that, as previously by booking shipments with couriers directly, I've usually had issues with Amazon's warehouses receiving them!
Would be great to hear from anyone else experiencing this!
4 replies
Seller_WWlvJLd7o1qz4
Yes, I just received my first one of these today.
Looking at UPS sites, it appears they have some kind of internal UPS Paperless scheme going on, which they've even trademarked. If you supply the commercial invoice via that, they claim you won't be charged. However, you need to have your own UPS account to do this.
Looks like UPS just found a way to get around the discounted rates agreed as part of their contract with Amazon. The next question is, will Amazon do anything to help sellers here, such as permit invoices to be uploaded as part of the SEND function?
Don't hold your breath on that one.
Seller_BXSlplchUW8I5
Just received my 1st invoice today. Like you, I am very surprised as this is not our first shipment.
I usually include a paper invoice on the parcel + loose copy for the driver (as instructed by Amazon!!). I also usually email the following: gbexceptionresolutions@***.com
UPS got in touch via this email a year ago asking me to send the digital version to this exact address which I have done until now, including for my latest shipment where I received this surcharge.
I am beyond annoyed and currently finding a way to dispute it/figuring out what to do forward.
As usual, left in the dark by both Amazon and UPS.
Will let you know if any findings!
PS: for us, the date of the invoice is after the shipment was created (a day or 2)
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