Hello
Your Amazon Seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints, they are currently ineligible for removal.
Why is this happening?
We received complaints about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we take "inauthentic" complaints seriously. The sale of counterfeit products on Amazon is strictly prohibited.
You can learn more about the Amazon policies regarding the sale of counterfeit items in the following Seller Central help pages:
-- "Amazon Anti-Counterfeiting Policy"
https://sellercentral.amazon.sa/gp/help/201165970
-- "Program Policies"
https://sellercentral.amazon.sa/gp/help/521
-- "Amazon Services Business Solutions Agreement"
https://sellercentral.amazon.sa/gp/help/G201190440
How do I reactivate my account?
To reactivate your selling account, please send us:
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below.
-- These documents must reflect your sales volume over the last 365 days.
-- Please include the business details for your supplier, including the business name, business phone number, business address, and website . We may contact your supplier to verify the documents. We will maintain the confidentiality of your supplier’s information.
-- You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASINs under review.
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
How do I submit the required information?
To submit this information, follow the instructions in the banner at the top of your "Account Health" page in Seller Central:
https://sellercentral.amazon.sa/performance/dashboard?ref=ah_em_pq
What happens if I do not submit the required information?
If you do not provide a valid appeal, or choose not to appeal the account will remain deactivated and any FBA inventory of the items that caused "inauthentic" complaints may be destroyed at your expense.
We're here to help.
You can see your balance and settlement information in the "Payments" section of Seller Central.
Has your account been deactivated in error?
If you believe the complaints about the authenticity of your items are unjustified or received in error, please explain how you identified this issue by following the steps in "How do I submit the required information?" above and we will investigate your concern (for example, a complaint created by a competing Amazon seller).
To view your account’s performance, go to "Account Health":
https://sellercentral.amazon.sa/performance/dashboard?ref=ah_em_pq
The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
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ASIN: B0CP3LR677, B00AVE22XS, B00JJPMXDO, B0B5M2VD5B, B0877CZZYB, B07W8H2X23, B072FH17NJ, B09PNWWBYX, B07MW1NPXJ, B00U1YCRD8, B0BW3N986H
-------------------------------------Sincerely, Seller Performance Team https://www.amazon.sa