Amazon Payment Account Verification failed, open not possible
Hello,
i have read many article here but couldn´t find the solution for my problem.
since 13.09.2020 I have tried contact amazon many times regarding the verification issue for my new seller account (not longer als one month). The story beginns with the following mail:
" Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
[https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html]
Kind regards,
Amazon Payments"
After that have tried to contact amazon and also send the appeal together with more documents to let payment department check my documents again. But have received on 03.10. following mail:
"Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a Selling on Amazon payment account.
You cannot sell on Amazon’s European marketplaces if you do not have a Selling on Amazon payment account.
We may not respond to further emails about this issue. If you register any new accounts, we will also decline them. "
What can I do further to solve this problem? Can I close this account and try to open a new one? Because I don´t have any experience with amazon before I have chosen the professional account at the beginning. The Fee was already gone. Can I get it back?
Does anyone have some ideas for me?
Thank you very much in advance!
Regards,
Lin
Amazon Payment Account Verification failed, open not possible
Hello,
i have read many article here but couldn´t find the solution for my problem.
since 13.09.2020 I have tried contact amazon many times regarding the verification issue for my new seller account (not longer als one month). The story beginns with the following mail:
" Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
[https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html]
Kind regards,
Amazon Payments"
After that have tried to contact amazon and also send the appeal together with more documents to let payment department check my documents again. But have received on 03.10. following mail:
"Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a Selling on Amazon payment account.
You cannot sell on Amazon’s European marketplaces if you do not have a Selling on Amazon payment account.
We may not respond to further emails about this issue. If you register any new accounts, we will also decline them. "
What can I do further to solve this problem? Can I close this account and try to open a new one? Because I don´t have any experience with amazon before I have chosen the professional account at the beginning. The Fee was already gone. Can I get it back?
Does anyone have some ideas for me?
Thank you very much in advance!
Regards,
Lin
21 replies
Seller_64jziShTiTjOq
No. Read what they said in the last sentence
Seller_rEw5D7xbCEtof
I am a long term FBA seller and was hit with the same verification bot for good 2 months now.
No sales, no money.
Amazon froze my selling funds and marked all my FBA inventory for “disposal” (theft).
Have fun.
I am out
Seller_aaqAC8q5x9x4x
After I send amazon a mail to tell that I want to close my account, because I can´t do anything, someone from amazon has called me and send me an email to ask for the same documents which I already sent to amazon at the beginning. He just sent it further to the payment department.
And: This time it has finally worked!!! My problem was the missing Letter of authorization. Because in the registration I haven´t chosen the option “I am the benefical owner” (something like that), I should reach a letter of authorization to make sure that I have the right to open a sellering on amazon payment account.
Hier is the muster:
[Letterhead of the company]
POWER TO ACT ON BEHALF OF THE COMPANY
The undersigned [name of business here], duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorized to open a Selling on Amazon payment account with Amazon Payments, accept the User Agreement and other Policies, have access to the Selling on Amazon payment account, and initiate transactions in the name and on behalf of the Company.
Dated this
By:
Requirements: Pleases make sure the “Letter of authorization” is signed and dated by Beneficial owner.
If someone have the same problem, he can try the same way.
Seller_3S5h7YokT0Zyf
@olderithian Thank you for your reply. Any recommended insurance provider please… how much it approximate cost? Do we need both public or product or both?
Thanks
Seller_KRgUdnTpM3R4L
Hi Lin
Thanks I got your post and I have hope now my account can be opened. Can you please share what email you used to contact them? Please
Cheers
Amazon Payment Account Verification failed, open not possible
Hello,
i have read many article here but couldn´t find the solution for my problem.
since 13.09.2020 I have tried contact amazon many times regarding the verification issue for my new seller account (not longer als one month). The story beginns with the following mail:
" Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
[https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html]
Kind regards,
Amazon Payments"
After that have tried to contact amazon and also send the appeal together with more documents to let payment department check my documents again. But have received on 03.10. following mail:
"Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a Selling on Amazon payment account.
You cannot sell on Amazon’s European marketplaces if you do not have a Selling on Amazon payment account.
We may not respond to further emails about this issue. If you register any new accounts, we will also decline them. "
What can I do further to solve this problem? Can I close this account and try to open a new one? Because I don´t have any experience with amazon before I have chosen the professional account at the beginning. The Fee was already gone. Can I get it back?
Does anyone have some ideas for me?
Thank you very much in advance!
Regards,
Lin
Amazon Payment Account Verification failed, open not possible
Hello,
i have read many article here but couldn´t find the solution for my problem.
since 13.09.2020 I have tried contact amazon many times regarding the verification issue for my new seller account (not longer als one month). The story beginns with the following mail:
" Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
[https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html]
Kind regards,
Amazon Payments"
After that have tried to contact amazon and also send the appeal together with more documents to let payment department check my documents again. But have received on 03.10. following mail:
"Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a Selling on Amazon payment account.
You cannot sell on Amazon’s European marketplaces if you do not have a Selling on Amazon payment account.
We may not respond to further emails about this issue. If you register any new accounts, we will also decline them. "
What can I do further to solve this problem? Can I close this account and try to open a new one? Because I don´t have any experience with amazon before I have chosen the professional account at the beginning. The Fee was already gone. Can I get it back?
Does anyone have some ideas for me?
Thank you very much in advance!
Regards,
Lin
Amazon Payment Account Verification failed, open not possible
Hello,
i have read many article here but couldn´t find the solution for my problem.
since 13.09.2020 I have tried contact amazon many times regarding the verification issue for my new seller account (not longer als one month). The story beginns with the following mail:
" Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
[https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html]
Kind regards,
Amazon Payments"
After that have tried to contact amazon and also send the appeal together with more documents to let payment department check my documents again. But have received on 03.10. following mail:
"Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a Selling on Amazon payment account.
You cannot sell on Amazon’s European marketplaces if you do not have a Selling on Amazon payment account.
We may not respond to further emails about this issue. If you register any new accounts, we will also decline them. "
What can I do further to solve this problem? Can I close this account and try to open a new one? Because I don´t have any experience with amazon before I have chosen the professional account at the beginning. The Fee was already gone. Can I get it back?
Does anyone have some ideas for me?
Thank you very much in advance!
Regards,
Lin
21 replies
21 replies
Seller_64jziShTiTjOq
No. Read what they said in the last sentence
Seller_rEw5D7xbCEtof
I am a long term FBA seller and was hit with the same verification bot for good 2 months now.
No sales, no money.
Amazon froze my selling funds and marked all my FBA inventory for “disposal” (theft).
Have fun.
I am out
Seller_aaqAC8q5x9x4x
After I send amazon a mail to tell that I want to close my account, because I can´t do anything, someone from amazon has called me and send me an email to ask for the same documents which I already sent to amazon at the beginning. He just sent it further to the payment department.
And: This time it has finally worked!!! My problem was the missing Letter of authorization. Because in the registration I haven´t chosen the option “I am the benefical owner” (something like that), I should reach a letter of authorization to make sure that I have the right to open a sellering on amazon payment account.
Hier is the muster:
[Letterhead of the company]
POWER TO ACT ON BEHALF OF THE COMPANY
The undersigned [name of business here], duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorized to open a Selling on Amazon payment account with Amazon Payments, accept the User Agreement and other Policies, have access to the Selling on Amazon payment account, and initiate transactions in the name and on behalf of the Company.
Dated this
By:
Requirements: Pleases make sure the “Letter of authorization” is signed and dated by Beneficial owner.
If someone have the same problem, he can try the same way.
Seller_3S5h7YokT0Zyf
@olderithian Thank you for your reply. Any recommended insurance provider please… how much it approximate cost? Do we need both public or product or both?
Thanks
Seller_KRgUdnTpM3R4L
Hi Lin
Thanks I got your post and I have hope now my account can be opened. Can you please share what email you used to contact them? Please
Cheers
Seller_64jziShTiTjOq
No. Read what they said in the last sentence
Seller_64jziShTiTjOq
No. Read what they said in the last sentence
Seller_rEw5D7xbCEtof
I am a long term FBA seller and was hit with the same verification bot for good 2 months now.
No sales, no money.
Amazon froze my selling funds and marked all my FBA inventory for “disposal” (theft).
Have fun.
I am out
Seller_rEw5D7xbCEtof
I am a long term FBA seller and was hit with the same verification bot for good 2 months now.
No sales, no money.
Amazon froze my selling funds and marked all my FBA inventory for “disposal” (theft).
Have fun.
I am out
Seller_aaqAC8q5x9x4x
After I send amazon a mail to tell that I want to close my account, because I can´t do anything, someone from amazon has called me and send me an email to ask for the same documents which I already sent to amazon at the beginning. He just sent it further to the payment department.
And: This time it has finally worked!!! My problem was the missing Letter of authorization. Because in the registration I haven´t chosen the option “I am the benefical owner” (something like that), I should reach a letter of authorization to make sure that I have the right to open a sellering on amazon payment account.
Hier is the muster:
[Letterhead of the company]
POWER TO ACT ON BEHALF OF THE COMPANY
The undersigned [name of business here], duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorized to open a Selling on Amazon payment account with Amazon Payments, accept the User Agreement and other Policies, have access to the Selling on Amazon payment account, and initiate transactions in the name and on behalf of the Company.
Dated this
By:
Requirements: Pleases make sure the “Letter of authorization” is signed and dated by Beneficial owner.
If someone have the same problem, he can try the same way.
Seller_aaqAC8q5x9x4x
After I send amazon a mail to tell that I want to close my account, because I can´t do anything, someone from amazon has called me and send me an email to ask for the same documents which I already sent to amazon at the beginning. He just sent it further to the payment department.
And: This time it has finally worked!!! My problem was the missing Letter of authorization. Because in the registration I haven´t chosen the option “I am the benefical owner” (something like that), I should reach a letter of authorization to make sure that I have the right to open a sellering on amazon payment account.
Hier is the muster:
[Letterhead of the company]
POWER TO ACT ON BEHALF OF THE COMPANY
The undersigned [name of business here], duly represented by (name and function) [add full name and function of the signatory here], confirms that [add full name of the Person of Contact here] is authorized to open a Selling on Amazon payment account with Amazon Payments, accept the User Agreement and other Policies, have access to the Selling on Amazon payment account, and initiate transactions in the name and on behalf of the Company.
Dated this
By:
Requirements: Pleases make sure the “Letter of authorization” is signed and dated by Beneficial owner.
If someone have the same problem, he can try the same way.
Seller_3S5h7YokT0Zyf
@olderithian Thank you for your reply. Any recommended insurance provider please… how much it approximate cost? Do we need both public or product or both?
Thanks
Seller_3S5h7YokT0Zyf
@olderithian Thank you for your reply. Any recommended insurance provider please… how much it approximate cost? Do we need both public or product or both?
Thanks
Seller_KRgUdnTpM3R4L
Hi Lin
Thanks I got your post and I have hope now my account can be opened. Can you please share what email you used to contact them? Please
Cheers
Seller_KRgUdnTpM3R4L
Hi Lin
Thanks I got your post and I have hope now my account can be opened. Can you please share what email you used to contact them? Please
Cheers
