Account deactivation and utility bill
I have a question about my account or need help with an appeal.
Hi
i have received message that your account has been deactivated. The cause is verification of name and address displayed on seller account through utility bill.
Action needed: Asked for providing utility bill.
Due to lack of knowledge regarding demand of utility bill, currently i have no such bill showing the exact name and address as displayed on seller central and also on CNIC. But can be provided about after one month due to the process of ownership of my own utility bill. Bills and ownership are on my husband name.
Kindly guide me how to resolve the issue as early as possible.
4 replies
Seller_nRFmxiQg4EGrw
I am basing this response not on personal experience, but rather multiple threads similar to your own.
You need a bill in the name of the person named on the Amazon account. nothing else is acceptable. You need to get one of the utility bills put into your name, and submit that.
Hopefully someone can chime in and state that I am wrong and there is a quicker way, but I think you need to work on getting a bill in your name. Yes, it may take a month, but Amazon will still be here, and unless you are selling something like swimwear, this is not the busy time of year, so don't fret too much about taking some time to resolve the issue. I suggest you spend that time reading the forums, to learn from the mistakes of others.
Good luck!
Stevie_Amazon
Hey there @Seller_yIx1ZPBcunmAE,
Thank you so much for your patience as I work to engage with you here! I hope this finds you well.
i have received message that your account has been deactivated. The cause is verification of name and address displayed on seller account through utility bill.
Action needed: Asked for providing utility bill.
Due to lack of knowledge regarding demand of utility bill, currently i have no such bill showing the exact name and address as displayed on seller central and also on CNIC. But can be provided about after one month due to the process of ownership of my own utility bill. Bills and ownership are on my husband name.
I understand you have questions regarding your account and global seller identity verification.
All sellers go through this process in order to verify the information provided during the initial registration of an account. This is done in order to maintain a safe and trusted store for both sellers and buyers alike.
In order to verify this information, there will need to be two different documents submitted- an identity document and an address verification document.
A identity document is a government-issued photo identity document that is used to confirm one’s identity, such as a passport or national ID. This document must match the proof of identity information selected under Identity data.
For the address verification, you will want to provide a utility bill which also shows the same address as the one listed in seller central.
In order to ensure your documents are not rejected, make sure that they meet the following requirements:
- Be valid (not expired, revoked, inactive or closed).
- In order to ensure your documents are not rejected, make sure that they meet the following requirements
- Be high resolution and unobstructed (clear, readable, visible and in focus).
- Be complete and not cut off from any sides (not angled or cropped).
- Be a scanned image or photo of the original document taken from your mobile device's camera.
- Display the full document (front and back, if applicable).
- Be less than 50MB in size.
- Be in one of these formats: TIF, TIFF, PNG, JPG, PDF, and JPEG. Do not include special characters in the file name (examples: $, &, or #).
- Be authentic and unaltered.
- Must not be password-protected.
- Be in one of these supported languages: Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If your documents are not in a supported language, you must submit a notarized translation in a supported language along with the original document.
While you do not currently have a utility bill in your name, you are able to provide a utility bill with your husband's name as long as you include a copy of your government-issued ID, his government-issued ID, and a short explanation of the relationship alongside the bill that meets the above requirements.
All the best,
Stevie.
