Created a removal order but have not received the number of units requested.

Have received a message saying removal order is complete but obviously it's not as i've not had the items returned to me. Had two units of the product returned in separate deliveries (why??). Another three units outstanding but can't find anywhere to say they're en-route. They have essentially vanished.

Going round in circles on seller central (user experience team really needs to up its game here) about which automated response chat cycle i need to enter to get to the bottom of it.

Help!

Hey everyone,

I'm trying to create a removal order for my product on Amazon that hasn't been listed for a while, but I simply can't. I've tried to contact Amazon support, but they told me that my units are bound and that I can't create a removal order. Has anyone had the same issue? If someone could help, I would appreciate it. My products have been stuck there for a while.

Amazon removed our products from FBA UK by UPS and sent to wrong address in Bristol on 04.07.2024. Our assigned removal address is in Birmingham on Amazon Removal setup. From UPS Proof of Delivery, it states the wrong address in Bristol UK without receiver's signature. We submitted the claim by opening case and call Amazon so as to provide the evidence that Amazon made mistake. Unfortuantely we received the answer that the goods have been delivered. If we have not received the goods, it is our own fault.

We tried more than 20 times by opening case to appeal and it most of time had been connected to Indian support. They always mentioned for internal investigation with same standard reply that the goods had been delivered. They can not provide any other Proof of Delivery with any signature of receiver. Our Appeal has been declined because it is our fault.

We ask for justice for such bad support without getting help further. How should we do to get reasonable person for solution?

Regards

Howard