Amazon A-Z Claim granted in error

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Seller_UsSv1XYVZgou0

Amazon A-Z Claim granted in error

Amazon granted A-Z claim to a buyer who did not return product to us.

I appealed the A-Z claim and Amazon upheld the decision based on the claim that "you did not respond to the buyer".

BUT I did!

However, there is no option to claim further. This is absolutely ridiculous!

This is completely unfair to seller. Who reviews these A-Z claims? They can't read?

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Tags:A to Z Claims
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Joey_Amazon

Hey @Seller_UsSv1XYVZgou0,

Appreciate you posting here at the forums!

When you have a moment, please share the Claim ID associated with this issue. I would like to review and determine what options you might have to proceed with this case.

Thanks

Joey

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