Please help escalate this feedback case

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Seller_PvfDsU9lOwF0T

Please help escalate this feedback case

Hello,

I'd be very grateful for the help with the case 16468317031. It concerns a product review that was placed in the Feedback section.

The case was closed mere seconds so after I had submitted it, so it is clear that nobody read it at all. Everything in this "feedback" concerns the product — not fulfillment nor returns (it has not been opened) nor quality nor anything beyond the product being small.

As a seller of car accessories, I'm accustomed to customers purchasing vehicle-specific items for the wrong car. But such issues are usually easy to solve by issuing a return label. This customer has not contacted me, and ignores my messages.

Please help.

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Tags:Product reviews
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Joey_Amazon

Hi @Seller_PvfDsU9lOwF0T,

Appreciate you posting here at the forums and bringing this matter to our attention.

I have reviewed the information you have shared, please allow me to review your request with our internal team. I will post here any changes regarding your issue.

In the meantime I will post here the Feedback Removal guidelines for future reference.

Thank you,

Joey

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