Help Needed: Account Deactivated for Nearly 2 Months and Unable to Retrieve FBA Inventory
Hello Amazon Seller Community,
I’m reaching out for support and advice on reactivating my account and retrieving my FBA inventory. My account was deactivated on September 26, 2024, due to an "inauthentic" complaint about one of my ASINs. It’s now been nearly two months, and despite following all Amazon guidelines and submitting invoices from the brand’s official distributor, my appeals keep getting rejected without any clear explanation.Here’s the initial deactivation email I received from Amazon:
"Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.Why is this happening? We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products..."
My challenges now are:
Reactivating My Account: I’ve been submitting invoices directly from the brand’s authorized distributor, which meets all requirements, but they keep getting rejected without an explanation. If anyone has successfully navigated a similar situation, I’d appreciate any advice on improving my chances of reactivation.
Retrieving My FBA Inventory: With my account deactivated, I’m unable to remove my inventory from Amazon’s fulfillment centers. If anyone has experience with inventory removal during a deactivation, I’d be grateful for any guidance.
This prolonged issue is severely impacting my business, and I’m looking for any support or suggestions that might help me resolve it as soon as possible. Thank you in advance for your time and help!
Best regards,
Hanniger
3 replies
Seller_mSOku66YeEpDa
@Seller_0hDdnGF1ZUxMY
Authenticity issues are still addressable, especially for accounts in this specific marketplace. In contrast to the stricter approach Amazon typically takes in the other marketplace, the this market offers a higher likelihood of successful account activation. Our account was successfully reactivated after three months of dedicated effort.
Help Needed: Account Deactivated for Nearly 2 Months and Unable to Retrieve FBA Inventory
Hello Amazon Seller Community,
I’m reaching out for support and advice on reactivating my account and retrieving my FBA inventory. My account was deactivated on September 26, 2024, due to an "inauthentic" complaint about one of my ASINs. It’s now been nearly two months, and despite following all Amazon guidelines and submitting invoices from the brand’s official distributor, my appeals keep getting rejected without any clear explanation.Here’s the initial deactivation email I received from Amazon:
"Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.Why is this happening? We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products..."
My challenges now are:
Reactivating My Account: I’ve been submitting invoices directly from the brand’s authorized distributor, which meets all requirements, but they keep getting rejected without an explanation. If anyone has successfully navigated a similar situation, I’d appreciate any advice on improving my chances of reactivation.
Retrieving My FBA Inventory: With my account deactivated, I’m unable to remove my inventory from Amazon’s fulfillment centers. If anyone has experience with inventory removal during a deactivation, I’d be grateful for any guidance.
This prolonged issue is severely impacting my business, and I’m looking for any support or suggestions that might help me resolve it as soon as possible. Thank you in advance for your time and help!
Best regards,
Hanniger
Help Needed: Account Deactivated for Nearly 2 Months and Unable to Retrieve FBA Inventory
Hello Amazon Seller Community,
I’m reaching out for support and advice on reactivating my account and retrieving my FBA inventory. My account was deactivated on September 26, 2024, due to an "inauthentic" complaint about one of my ASINs. It’s now been nearly two months, and despite following all Amazon guidelines and submitting invoices from the brand’s official distributor, my appeals keep getting rejected without any clear explanation.Here’s the initial deactivation email I received from Amazon:
"Your Amazon selling account has been deactivated. Your listings have been removed in accordance with section 3 of the Amazon Services Business Solutions Agreement. Funds available in your account will be withheld. If you have FBA inventory of the items causing "inauthentic" complaints in Amazon European fulfillment centers, they are currently ineligible for removal.Why is this happening? We have taken this measure because we have concerns about the authenticity of the items listed at the end of this email. In order to ensure that customers can shop with confidence on Amazon, we request additional information from sellers to confirm the authenticity of certain products..."
My challenges now are:
Reactivating My Account: I’ve been submitting invoices directly from the brand’s authorized distributor, which meets all requirements, but they keep getting rejected without an explanation. If anyone has successfully navigated a similar situation, I’d appreciate any advice on improving my chances of reactivation.
Retrieving My FBA Inventory: With my account deactivated, I’m unable to remove my inventory from Amazon’s fulfillment centers. If anyone has experience with inventory removal during a deactivation, I’d be grateful for any guidance.
This prolonged issue is severely impacting my business, and I’m looking for any support or suggestions that might help me resolve it as soon as possible. Thank you in advance for your time and help!
Best regards,
Hanniger
3 replies
3 replies
Seller_mSOku66YeEpDa
@Seller_0hDdnGF1ZUxMY
Authenticity issues are still addressable, especially for accounts in this specific marketplace. In contrast to the stricter approach Amazon typically takes in the other marketplace, the this market offers a higher likelihood of successful account activation. Our account was successfully reactivated after three months of dedicated effort.
Seller_mSOku66YeEpDa
@Seller_0hDdnGF1ZUxMY
Authenticity issues are still addressable, especially for accounts in this specific marketplace. In contrast to the stricter approach Amazon typically takes in the other marketplace, the this market offers a higher likelihood of successful account activation. Our account was successfully reactivated after three months of dedicated effort.
Seller_mSOku66YeEpDa
@Seller_0hDdnGF1ZUxMY
Authenticity issues are still addressable, especially for accounts in this specific marketplace. In contrast to the stricter approach Amazon typically takes in the other marketplace, the this market offers a higher likelihood of successful account activation. Our account was successfully reactivated after three months of dedicated effort.
