Does anyone use Click & Drop?
So this is a thread for anyone who uses Click and Drop the Service from Royal mail to manage our orders and apply postage, what are your thoughts, pro’s and con’s etc.
For me I tried using the Integration Module and it seemed very slow when it came to updating from RM to Amazon, and if you printed off anything on Amazon the orders would not get confirmed on RM so you would have more orders to do and not realise that you have already done them.
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I still use it “Click&Drop”, but to use it I have to import my orders manually and not rely on the “Integrated Module”
The service for RM that I use is 24 Hour Tracked, the cost is around £1.20+Vat, all products are shipped with online delivery confirmation but no compensation for lost mail.
23 replies
Seller_ftMMn0UeA4IQP
I use it and the integration is slow.
(according to RM it is instant and therefore a problem at my end)
I use signed for large letter and manually put the tracking into Amazon - it doesnt update until manifested so its easier to do it myself or I get in a muddle as to what I’ve packed and what I havent.
It doesnt help that Amazon sold items are in ‘date order placed’ order rather than ‘time payment cleared’ order.
Seller_saK5Ah2SaNYjL
It is slow. I find it takes up to 15 minutes for orders to appear in C&D. After dispatch it can take up to an hour to mark as dispatched and upload tracking.
We use it for eBay, Etsy and Amazon. Etsy and Amazon are about the same. eBay is even slower.
Seller_Wqg5EgqxuOwDD
Yes the integration is slow, with ebay it’s even slower. I tend to work from C&D dashboard, and refer to Amazon order page rather than vice versa as I used to do. This means if it’s not showing in C&D as open I know it’s been dealt with.
Seller_kThM4v8XKX5dy
We use it for Ebay and Amazon and don’t have any problems. We can get 100+ orders a day and usually everything is marked as dispatched and tracking numbers added automatically to both sites within 10 minutes or so.
Same with incoming orders.
As soon as we print the labels we mark the item as dispatched. You can wait until you manifest everything for it to be marked as dispatched if you want but we prefer to keep on top of everything.
Unless the site is having technical problems then we find it quick and easy to use.
Seller_kHIYvQFgzwVAy
The way I use it at the moment is probably the slowest but it’s also the most accurate.
I first check and print/confirm international orders first then make sure that there are No Hidden international orders as some foreign buyers buy from amazon.co.uk instead of .de/.fr etc.
So I simply check lets say 15 orders and click confirm, and once I see that they are all United Kingdom orders, I then go to Order Reports > Unshipped report.
And once downloaded there should be 15 orders in a spreadsheet, I then copy/paste using a template I made in Excel to export the orders into Royal Mail Click&Drop Import/Upload
It took a while to do this when I first started doing it this way, but I can do it pretty quick now.
So once the orders are imported into C&D I do a quick double check, head back over to amazon to see the Confirm Order Window, double check that they are all the right orders and they are all imported correctly, then confirm as dispatched (without tracking)
then I Head over the C&D and Generate the Labels manually which doesn’t take much as you can do a bulk Generation, then get them printed off and usually leave the Manifest till the end.
It sounds like a lot of work that I need to do but once you do it a few times it’s quite easy, but I would say on average it takes about 15 mins to get my orders printed off.
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The only downside is that the tracking is not set on the buyers orders, but the tracking can be easily retrieved on C&D, for any customers who say “It has not arrived … it was a gift”
Seller_vJ08QoZpmGgNp
I use it for Amazon and eBay and I also take in parcels from a few local eBay sellers, so I also generate quite a few manual orders.
There is defiantly a delay between Amazon issuing a sales order email and the order appearing in C&D, can be 5 minutes up to 15/20 minutes and then the same again when C&D send the delivery confirmation codes back to Amazon.
Overall I find it easy to use, and it has been evolving over the last 12 months with many new features ( I now have my company logo on all my postal labels ).
One big issue for me thou is the delivery confirmation codes NOT being automatically sent back to Amazon for Euro Marketplaces ( DE/FR/ES/IT ). The system automatically marks the orders as dispatched and lists the service used “International Business Parcel Zone Sort Priority” but does NOT send the delivery confirmation codes.
Seller_3sA3mMDSBeAxr
We use click and drop, have been now for a couple of years, when we moved away from ‘MyHermes’ who’s system was okay but the service we received was atrocious. In Spring/Summer we were receiving roughly 1500 orders a week, quite demanding for how we work here, it’s now quieter but doing roughly 600 a week.
We have our own website, although eBay & Amazon are generating the majority of orders. All orders are automatically uploaded into Click & Drop.
Every morning we come in, print packing slips within Amazon & eBay, parcel these up and stack them somewhere. Once done or depending on staff members we’d then apply the postage in click and drop, generate the labels and then stick them on. The orders are then automatically ‘dispatched’ by Royal Mail, roughly 10-15 minutes and tracking numbers are all transferred over.
If we have orders that go with any other courier we simply delete them from Click & Drop. We haven’t done it any other way yet as this seems to be working for us.
Seller_D1ec8BvoUE8BJ
It’s fine, works great. Use it for Amazon eBay.
Love that it uploads tracking automatically when I manifest, a real time saver at the end of my day.
It’s a little clunky and time consuming to get going (I had to weigh 2000+ packaged skus for approximate weights, but now this is done it won’t need to be done again… except when resin changes in weight, which it does a lot!)
Only thing that’s a bit weird is international seems to come back as undelivered more often than it did when we used the old green sticker method on our OBA account - could be coincidence though.
Without a doubt though, just using a barcoded delivery (not even signed or tracked) has slashed our “where is my stuff?” questions in half, if not more. So that’s a big win.
Seller_5YnUBBEgHZOv5
Hi!
Yup, we use it for all our platforms, and the integration works perfectly for us with Amazon, Ebay and Etsy.
