Delete or Close my listing?
I have 2 listing that have been blocked by Amazon for, one for “Parallel import” and one for “Counterfeit Without Test Buy”, both of which are untrue. I have tried to speak to Amazon to appeal both issues but can’t seem to get anywhere, frustratingly.
I have now decided to remove the listings and get my products returned as these issues are impacting my account health. I don’t know whether to close my listings or delete them, or both?
I hope somebody can help, thank you.
6 replies
Seller_NoMNQDGnEW5Bx
I don’t think you can get the counterfeit ones returned if you can’t prove they’re from a proper source.
Seller_iBrSIJDZKlsXi
Just closing the listing is not enough, because I’m Amazon eyes, you can always re-open them.
Deleting them is the way to go.
Your stock, connected to counterfeit claim will not be returned to you unless you will successfully appeal the issue.
Just as a note, deleting the listing might not prevent your account from getting suspended, so you should work on your appeal and get the listing issues resolved rather than trying to distance yourself
Seller_zSgC5zKFELg5A
Hello @EMKD_Products,
Thank you for reaching out to us!
We understand that you have concern regarding your intellectual properly complaints as per the above post.
By referring to the thread, it is observed that you consider this to be a false claim.
For such a policy violation, when flagged you need to submit the required documents as mentioned below:
Letter of authorization or licensing agreement from Rights owner’s brand or manufacturer must appear on the letter of authorization or licensing agreement.
The letter of authorization or licensing agreement must come from the rights owner or the brand if the reporter was an agent.
if you’re unable to come up with these documents. You should submit a plan of action covering three aspects which are as follows
Root Cause: What led to the violation? What knowledge gap have you observed? Etc.
Corrective Actions: Your immediate steps taken in this regard to resolve the issue
Preventative Steps: Your future plans on how you will be ensuring the violation is avoided.
If you are stating that you will ensure not to violate amazon’s policy in future then what are the necessary steps you are going to take? How will you ensure? Do you have any new listing procedure?
What resources you will be referring to before creating the listing? Is your staff well aware of the policies? Do you have any training program me or improvement plan in mind to ensure such violations do not occur?
Also, you have mentioned that you have identified the issue that caused the violation of your patent policy. Hence, I would advise to kindly mention in the root cause of your plan of action.
Root cause, Corrective actions and Preventative measure should be in alignment.
Further, I would recommend you to go through our plicy regarding intellectual property:
https://sellercentral-europe.amazon.com/help/hub/reference/G201361070
I hope this resolves your query. Please continue to post on the thread if you have any questions around this.
Regards,
Nehal
Seller_O0ZajcI8FTs83
Thank you for you reply Nehal, I have previously submitted an action plan to Amazon but just received an automated response from Amazon, on a number of occasions, hence why I have posted this issue on Seller Central to see what was my next best option was. I hope you can offer me some more help.
