Completed Section 3 interview , funds still being held, sent all documents and nothing is helping!
Going in circles with the scram-appeals@amazon.com department. They sent me the same response after I sent them all that they requested. I have nothing else to give them. I have completed the requested interview with amazon. They received my invoices from authorized distributors of the brand in question. I gave them all they had asked for and there is no resolution. Our funds are on hold. Our business on amazon is on hold because it does not make sense to continue selling if they are holding our money. We just began selling 4 months ago and this is a nightmare. I ask that someone who has any helpful advice please share because it seems like I have hit a brick wall! Thank you in advance.
Case ID 17694872661
@Connor_Amazon
8 replies
Seller_OvL8C4BJWiuS9
Unfortunately, your invoices are most likely the issue. You need a LOA from the brand, not the supplier or distributor.
Seller_L3tqP9YC7of5C
@Connor_Amazon @Josh_Amazon @Cade_Amazon @Emet_Amazon @Danny_Amazon @Jaijai_AMZ_136 @Troy_Amazon @Atlas_Amazon @CR_Amazon @Quincy_Amazon
Please help me i beg of you!
Atlas_Amazon
Hello @Seller_L3tqP9YC7of5C
Case ID 17694872661
Thank you for the information provided regarding the recent review that has been ongoing regarding your supply chain. I do want to get you support to move forward as I understand this type of situation can be complex to navigate with minimal information. I was able to review the case details and work with another team to get more insight for you.
From what they shared, they are looking for more details regarding the supply chain set up that you have in place for your products. I see where they were able to review your supplier documents, but they are now looking for more information regarding your supplier's supplier. Is this documentation something that you would be able to provide?
As for the funds, if the account is inactive, the funds will remain held for a minimum of 60 days before they become eligible for disbursal. To request the release, you will need to submit a request to disbursement-appeals@amazon.com for an official review to be opened into the concern. The request will go to our disbursement team and they will conduct their own investigation to determine whether the funds can be released. Once a decision has been made, they will provide a performance notification to inform you.
If you have any additional questions or updates you would like to share, please refer back to this thread so that guidance and support can be provided.
Best,
Atlas
