My products have always performed very well with a 4.6 star rating out of 38 reviews. I have never had a bad one star review for my links that have been purchased, all of my bad one star reviews have been for unverified purchases, and recently after I received two dodgy 1 star ratings in a row it has suddenly dropped to 4.4 and **no written reviews and no customer names**.
I have checked all my emails and no customers are unhappy with my service.
I suspected this was an attack from a competitor and tried contacting Amazon but got no reply, I used the ‘report’ button but ***there is no option to report*** when the rating has no reviews or visible profile. I'm having trouble and don't know where else to turn.
This is having a very serious impact on my sales, which have dropped from 200k last month to less than 100k, how can I escalate the problem or get meaningful help from Amazon to investigate and resolve this issue?