Lost Featured Offer - no longer have add to basket
Hello
My brand listing has lost featured offer overnight. Listing price no longer visible to customers and not showing the usual yellow add to basket button. Account is in good order, feedback is positive and no issues that need addressing both on brand and account level. Really confused as not showing the price and now that being replaced with "no feature offer available" is wrong. I have circa 700+ units in FBA, the listing itself has not even changed and all was sailing fine yesterday, but checked in today with no sales and could see something isn`t right here.
Can anybody assist to solve this?
Case ID 9746016222
Thanks
5 replies
Seller_7pDvjaP1zn6iT
Hi. Exact same issue happended to my FBA Private label listing today. Please let me know if you find a solution. Only getting bot responses from Amazon.
Seller_bZh9L84xG9AFU
Can somebody from Amazon please assist in getting a solution please?
Sales have dropped circa 95% as a result of this
Ezra_Amazon
Hi @Seller_bZh9L84xG9AFU,
I hope you're doing well. Sorry for the delay, but thank you for reaching out about this.
We're currently addressing this issue in a large ongoing discussion. Here's the thread: Lost Buy Box (Featured Offer) MEGATHREAD.
If you're still encountering the problem, would you mind sharing your experience there?
Much appreciated, Ezra
