Account Deactivated Section 3

Hi guys hope you are well!

So we just started our business on Amazon and we have already been deactivated without any warning at all. We have only sold 5 items (two on UK 3 on other European stores) none of the items we sold are from the brand that was the reason for deactivation.

This is the email we received for deactivation

Hi,

Your Amazon Seller account has been temporarily deactivated and your listings have been removed. Funds will not be transferred to you but will be held in your account while we work with you to address the following concern(s).

Why is this happening?
In accordance with Section 3 of Amazon’s Business Solutions Agreement, your account has been deactivated because you are offering items that may be inauthentic. A list of these items is provided at the end of this email.

In order to ensure that customers can shop with confidence on Amazon, we routinely request additional documentation from sellers to verify their account information and confirm authenticity of certain items.

The sale of counterfeit products on Amazon is strictly prohibited. You can learn more about Amazon’s policies regarding the sale of counterfeit items in Seller Central Help:

How do I reactivate my account?
To reactivate your selling account, please send us the following information for the ASINs listed at the end of this email:

• Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 365 days. The quantity of items shown should match your inventory.
• If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
• If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
• Contact information for your supplier, including name, phone number, address, email, and website.

You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. We may call your supplier to verify the documents. We will maintain the confidentiality of your supplier contact information.

You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.

What happens if I do not send the requested information?
If we do not receive the requested information within 17 days, or after two unsuccessful appeals (whichever occurs sooner), your account will be permanently deactivated. Failure to successfully appeal this decision may result in us permanently withholding any payments to you.

We’re here to help
You can get help creating your plan in Seller Central Help

The Account Health dashboard shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

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We obviously have no intention of selling counterfeit products however we do not have the invoices requested by amazon. We sourced our stock via funskool themself via a retail channel locally, we were also completely unaware any approval to sell their brand is required, on amazon.com it clearly tells you which brands require approval. We are perfectly happy not to list them again.

Any tips on what to include in a POA appeal ? Any help would be highly appreciated.

Is it a common practice now for Amazon to suspend you without not even one Policy Compliance complaint? Our metrics are all healthy and in the green with no issues, we just received a straight-up suspension. On Amazon.com we get a warning and a chance to correct any issues which we obviously do straight away.

Thanks again for any help you can provide!

Sudip - greenshop