I bought EVRI shipment on Amazon. EVRI lost it. I opened claim and got message:

Update on your claim 240625-000936

Dear...

Regarding parcel number: T00TNA2841682113

Thank you for submitting your completed claim form, reference: 240625-000936. This has been received by our Claims Department and will be assessed within 28 working days.

We will contact you again once the review has been completed.

Many thanks,

Evri Claims Department

Now there is over 4 months:):) and no answer

i dropped a parcel off to evri parcel shop on friday for amazon fbm

i was given a blue card as a receipt.

when i am tracking it it shows the tracking number on the blue card as a vinted parcel.

i dont use vinted.

my parcel tracking number on amazon shipments shows ti still have not dropped the item as of yet.

went to the shop yesterday and they said they dont the parcel. was a big box!

cant contact evri and not sure what to do. :(

cant count is a lost shipment at according to evri ive not even dropped it off yet!

Hi

We fulfilled an order using an Evri label purchased through Buy Shipping. Unfortunately, Evri delivered the parcel to the wrong door number, as clearly seen in the Proof of Delivery (POD). Additionally, the parcel was left outside unattended and has subsequently gone missing.

I have been trying to reach Evri for the past six days without success. The chatbot only takes messages without providing any solutions, and the contact number is automated and unhelpful.

The order is valued at over £100. I need advice on how to escalate this issue and successfully claim compensation from Evri. I am waiting for their response so I can refund the customer

Best regards,