AMAZON SHIPPING - paint items

Hi all,

We’ve been using Amazon Shipping for years without problems, regularly sending over 1,000 parcels a week — including water-based paint.

Suddenly, we’ve been told by the onboarding team that Amazon Shipping won’t allow us to ship paint anymore, even though:

• It’s water-based (not flammable or dangerous).

• We use approved, compliant packaging.

• We see other sellers still shipping these products via Amazon.

We’ve tried explaining this, but the responses feel inconsistent and dismissive.

First they said our volume was too low (which it’s not), then they shifted the reason to the paint itself — which contradicts our history and Amazon’s own listings.

Amazon also ship dangerous goods now since Jan 25

We’re now being told our onboarding is paused, with no clear resolution, and it’s impacting our business. We’ve raised this with support, but so far no luck.

Is anyone else facing similar issues? Or has successfully onboarded recently with similar products? Would love to hear your experience or advice.