Available balance to tranfer is stuck on 0.00

Hi there

Since 1st January our available balance has not increased from 0.00. We have a continual stream of around 4k sales per day so usually get a daily increase in available balance of 2.5-3k after fees, albeit a week or so after the respective sales.

My concern is that the balance has not moved since the new year, and i wondered if anyone else had the same? I wonder maybe could it from the bank holidays of Christmas and new year?- would that effect the availability date of funds if amazon don't ship orders on these days and maybe this is now the knock on effect a week later? Or is it possible Amazon has increased the hold time in "unavailable balance" before they make funds available- starting the first day of the year?

I was worried in case there was an issue with my account however, the account is showing as healthy in metrics. I don't need the funds instantly but I'm worried at this rate that we won't get a payment at the end of the fortnightly cycle which would cause cash flow issues. The weird thing is that no funds are showing in my "unavailable balance either" that is showing at 0. The payout is showing as 15k for my next scheduled automatic transfer but I just don't quite trust this with request funds amount stuck on 0.

Any help appreciated.

Thanks, Alex