Problems with listing title and discription being changed to a different product
Hi Sellers!
I recently sent inventory to FBA under a listing that matched my product. However, two weeks after the inventory was sent, the listing changed to a different product under the same brand.
To avoid customer frustration and potential complaints, I deleted my offer since the product listed no longer matches my inventory. Unfortunately, I now need to pay Amazon to have all 48 units returned to me.
Could you advise on how I might avoid situations like this in the future? Additionally, is there any recourse or exception process for being charged return fees in this case?
Thank you
12 replies
Seller_zDUw7ekrB6OEy
Did you list the product using the EAN to match the product?
Seller_TX7yhVegrfOrA
Same, we have 2 listings that have been altered to completely different items, one is a puzzle now saying its a learning book, another a game thats is apparently now a colouring book. Cannot get Amazon to fix these at all.
Seller_ssemBDIznqPSz
Thank you for the good information you provided.