Amazon is holding my music inventory hostage
It’s says Poor FBM Performance in my performance health for shipping with tracking. Funny thing it’s at %100. How can I do better? lol.
Anyway I di the appeal process and talking to customer service and they said it would be fixed soon. I started the process on July 11th and as of July 13 at 12:27 pm still all music inventory is inactive. Do I need to contact them again or is this happening to lots of sellers and just need to be patient?
Thanks, Gary
20 replies
Seller_kIukTwdhvntAp
"Do I need to contact them again or is this happening to lots of sellers and just need to be patient? "
About that 48 hour part---------------
EVERYTHING is backed up due to all the suspensions for people that simply can't be bothered to read any rules as well as other changes that they have made regarding ‘generic’ product rules.
Amazon time is not anything close to what the rest of the world recognizes as a time frame. That (insert a number) of hours used so often by Amazon can be anywhere from three days to three weeks or even longer.
They are well known for making a snail look fast.
In addition, if you contact them again, you are moved to the BACK of the line. You might have been #15 and now become #746 again...
Seller_Sram36TnVt73c
is your inventory at FBA? I dont understand what you mean by held 'hostage'.
Music is a gated category...were you approved/ungated?
What did the notice you got say (they typically send an email)?
Do you sell anything other than music? If so, are all listings affected or just the music listings?
Seller_nRFmxiQg4EGrw
So you started the process on Friday, and it's not fixed on Sunday?
Yes, you need to be patient. Amazon takes time (usually more time than they say), and problems like this don't seem to be a priority on weekends.
Seller_TmD6G2Yalz5sk
Update, not good. I’ve received 2 emails stating they couldn’t verify my accounts health status and needed more info from me. Thing is I have no other info to provide them . I sent screen shot where it says I’m at 100%. The email is a caned response and asks what I plan to do to make this not happen again? They can’t seem to understand it’s their error?
Casey_Amazon
Hi @Seller_TmD6G2Yalz5sk
It’s says Poor FBM Performance in my performance health for shipping with tracking. Funny thing it’s at %100. How can I do better? lol.
Anyway I di the appeal process and talking to customer service and they said it would be fixed soon. I started the process on July 11th and as of July 13 at 12:27 pm still all music inventory is inactive.
Thank you for reaching out regarding your ‘shipping with tracking’. I can imagine how frustrating this situation must be, especially since it's affecting your music inventory.
In order to best support you, I want to understand where you are seeing an issue, is this on your account health page? What specific metric are you talking about? When did you receive your first performance notification for this metric? What steps have you taken to review your orders sent?
Where did you take the screenshot from? What was the screenshot of? Can you provide me a case with the screenshot attached?
Once you can provide me with additional information, this will allow me to connect with the appropriate team about your issue.
I look forward to your reply. The seller forums community and I are here to assist you.
But in terms of spelling and grammar specifically, the original text is completely correct.
Best,
Casey
Seller_TmD6G2Yalz5sk
OK……. Finally with phone call with amazon support the representative found that I had 1 order from May that the tracking never updated after I dropped it off at post office. Said that package was received then one month later it was delayed and I guess never delivered? So I had the explain in my new submission that I would check all my tracking to make sure everything is up to date or needs updating. Glad he figured it out because there was no explanation on my account health page . I let him know that too , and he said he would share it with his team. I’m glad he went the mile to find this for me because the other 2 seller support reps I talked to were little to zero help.
