Report a violation access revoked
Case ID 17751819881, previously rejected Case ID 17738209871
Please note this is not a repeat case. We this time are asking simply to have our report a violation access reenacted and this case is not about existing report a violation reports
@Jim_Amazon you told us to "I recommend reading through our Reporting Infringement page and then resubmitting with more information that follows those bullet points!". In addition the Amazon leadership team told us the same
Amazon brand registry has recently accused us of "Reporting false, misleading, or consistently inaccurate notices of infringement violates our policies." This is 100% a lie, someone abusing their job, or some other misunderstanding
We have 100% submitted honest and accurate information
In addition the brand registry team has not been transparent on which cases this is involving. We had 3 different cases recently. 1st for stolen images in the UK, 2nd for stolen images in the US (took 3 cases for brand registry to actually take action) and the 3rd case is the patent infringement case
We need our report a violation reenacted
31 replies
Seller_rI7BZIczK8iAC
Don't insist. Amazon can and will suspend your seller account for misusing the system. do you want to risk your account for this? It doesn't matter if you feel you are right. The AI detected you are wrong and that's it.
Seller_WZTNXiwblCudf
@Dougal_Amazon
Hi, you helped us with this last time the brand registry made a mistake, please help us
Seller_WZTNXiwblCudf
@Jim_Amazon
@Dougal_Amazon
Again, please escalate these cases. On top of this the Chinese company has once again posted the copied pictures of our product
Again this looks like there is there some sort of corruption in the brand registry department. Every time my product and photos get stolen the brand registry department accuses me of "Reporting false, misleading, inaccurate notices of infringement"
Jim_Amazon
@Seller_WZTNXiwblCudf
I know it's not easy to read, but as I mentioned on your previous thread, I had escalated your report of patent infringement as high as I possibly could and the team did not agree with your report. There is nothing further that can be done on our end of the Forums as I have already done that. If you believe there is still more to do, I highly recommend discussing with your attorney on next steps.
For your appeal - I do not know what the communication was that team sent about their decision so this is my best guidance. Your most recent report had no additional information within the initial report. For me, the issue does not seem to be that you're submitting reports, but based on what the team is saying, it makes me think it's the way you're submitting it. At this point, the team needs a plan from you on how you have violated this policy and what actions you'll be taking to ensure it does not happen in the future, as you have already had your RaV privilege's revoked in the past when my colleague Dougal assisted you.
I noticed you stated in your appeal that "There were no invalid submissions." and it's clear that the team does not agree. The team has evidence for the notice they sent you so simply stating that they are wrong is not sufficient for an accepted appeal.
-Jim
