Bank account verification failed
hi
I am facing the issue of bank account verification failed for a month right now. Submitted all the documents like bank account statement, bank account certificate according to the Amazon requirements still they failed it for no reason and They just say the documents don't meet amazon requirements. We can't share any further information. Please help me fix this issue. My account has been deactivated because of this thing.
13 replies
Seller_rI7BZIczK8iAC
Create an account with Payoneer. (Unless you are a citizen from Russia or Belarus)
Emet_Amazon
Hello @Seller_g6OKttkjTzeOu,
Thank you for posting your concerns with your bank account verification process.
As mentioned the bank verification continues to fail after a month of submissions. You mentioned you are in the US with a US bank account. I still would ask that you confirm your bank account meets all of our mentioned requirements to be accepted. Once you have confirmed the documents and bank account meet our requirements, you will need to ensure that you have an assigned deposit method, this should trigger the verify bank option. Please see the below process:
- Navigate to Account Information > Deposit Method > Assign or Manage Deposit method.
- If a valid card is already assigned click the verify button to trigger the review and submission of documents.
- If no deposit method is selected, please assign one to your account and proceed with the verification step.
If you continue to experience issues after assigning your deposit method, or are unable to verify the bank, please provide more details surrounding your situation including screenshots so I can work with the appropriate teams on a resolution. I would also ask that prior to posting any screenshots, to review them for any personal information as this is a public space. Additionally, if there are any cases where you've already reached out surrounding this concern to post them here so I can look further into the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Seller_g6OKttkjTzeOu
@Emet_Amazon still waiting for your response. Has tried every means to tackle this issue but unsuccessful.
Emet_Amazon
Hello @Seller_g6OKttkjTzeOu,
Thank you for reaching back out with your continued concerns.
I have reached out to our teams to obtain some confirmation on your situation and to provide further guidance as requested.
I have contacted the seller support team dozens of time and registered case with them. Everytime they say we gona escalate this issue to the internal team. The internal team wil contact you in 48-72 hours. Despite on waiting for this amount of time nothing happened fruitful for me.
They just have a standard format in which they reply that your documents dont meet the amazon requirments. We are sorry we cant share further information.
Upto the best of my knowledge i have fulfiled all the amazon requirments.
1: Bank account and the name on amazon account are same.
2: Statment is issued within 180 days.
3: Document is issued by the bank and is not a screenshot.
4: Account number is accurate and matches the account number of bank statment with the account number submitted in amazon account.
I tried my best still verification is failing each and evey single time. Tried talking to the internal team but unable to do so as they dont talk over the phone.
Surrounding your actions and the most recent advise provided by our review teams, we are requesting that you once again assign the bank account to the US store. Our teams have advised "Once it's assigned, it will shows as Verified, automatically, within a few minutes. After that, account will be auto-reinstated within 24 hours.". If you are still seeing roadblocks, you will be required to create a case and share screenshots of any issues you're encountering so we can assist further. With limited access and information, it is difficult to provide more guidance at this time.
If you are posting your case, please ensure all attachments or screenshots are not in any compressed or zipped file as these will never be opened. Once received I will continue to work with our teams on a resolution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
