Hello,
I need urgent guidance regarding my Amazon seller account deactivation and repeated appeal rejections. My account (Al Fajar Traders) was deactivated due to an alleged account linkage with another seller, AttaUllah Khan. However, I strongly believe this is a mistake, and I have already submitted multiple appeals, but they keep getting rejected.
Background of the Issue:
I know AttaUllah Khan personally from my hometown, but we have never conducted business together or shared Amazon account access.
The only possible reason for the linkage might be that we unknowingly used the same WiFi or IP address at some point.
Amazon has flagged my account as linked to his, leading to deactivation.
What I Have Done So Far:
I obtained a signed affidavit from AttaUllah Khan confirming that we have no business connection, nor the accounts.
Submitted copies of both our ID cards and passports as proof of separate identities.
Explained the issue in detailed appeal
Outlined the security measures I will take to prevent this from happening again (clearing cookies, avoiding shared networks, using two-step verification, etc.).
My Problem:
Despite providing all this evidence, my appeal keeps getting rejected without any clear explanation from Amazon. I don’t know what else I can do to prove that this was an accidental and unintentional account linkage.
My Question to the Community:
Has anyone faced a similar issue where Amazon mistakenly linked their account to another seller?
What additional documents or explanations could I provide to make my case stronger?
Is there any specific approach I should take when submitting my next appeal to improve my chances of success?
Are there any escalation methods to get Amazon to properly review my case?
I would really appreciate any advice from experienced sellers who have dealt with or successfully resolved similar situations. Thank you in advance for your help!
they haven't provided the call option.
