Account suspended and no help from anyone
hello.
does anything know of how to get help from amazon for sellers at all please.
I’ve continuously tried and every time i do im getting instantly shut down and no help.
They want me to do a video call verification and i do not mind doing so but they want me to show a bank statement on the call and i dont have this i do not receive bank statments via post i only get them online so i can not show this. I only have my driving licence to show on video call.
The process of doing this is becoming so frustrating.
I have uploaded proof in way of:
Bank statements
Utilities bill
Driving licence (front and back)
Car insurance documents
and even got that frustrated i submitted a picture of me holding the driving licence myself!
I have nothing else to give!
does anyone have any advice to give before i give up and just close my whole account down.
It is impossible to get help from anywhere as every time i try they instantly close the case down or it reverts me back to my seller central on the account health hub and gives me no help what so ever.
I am in the UK
Thank you
2 replies
Seller_77IcbQKVGdZo0
This is one of the reasons why I wouldn’t choose a bank which only operated online. I still like to have a paper statement from the bank that can be shown to Amazon on request.
The advice above to print it out is good advice though. If you haven’t got a printer then you can normally find a store to print it for you or ask a friend for help.
