We have been selling on amazon for also 10 years and have always follows the rules and regulation. Since July 2023, the account was undergone a account verification process, totally understand and support the process, sent all the requested information/documents in the last few month. In between, the normal process, as many others, come back for more additional information/documents, but all provided as asked.
Within the same period, there was another VAT for UK business establishment requirement verification process, and asked many (include all or very similar with the account verification document asked). All provided timely, and although there was little waiting in between, with a could of email enquires, it went well and the UK business establishment verification has been approved.
Unlike with the UK business establishment process, our seller account verification process has been 9 months, while all company information, personal information, have all provided and seems accepted. The last update point was two months ago, requested for one of the owners ID, which we uploaded passport, driving licensing, all sides and page. It just no further movement, in that time, I have wrote many email to check if they need any additional information, and happy to provided, but just received the standard reply, saying your information is being validated. Although the UK VAT purpose is not the same thing with the account verification, but the documents are pretty asked for the same thing, if one department accepted, other should be fine.
While I am waiting patiently for the process and totally understand it might taking time. But for the whole process taking more than 9 months, and with single document need more than 2 months to check is really long, in the meantime, we can not list and sell anything as the account is inactive, but month subscription has never been stopped.
Could anyone (such Sakura_Amazon, seen you have been brilliant, helping many issue like this) help on this and possible direct our case to be checked, as we are happy to provide further information required.
Kind regards
