Getting customers to send us pictures of damaged product when we have Returnless Refunds enabled
How can we get customers to send us pictures of damaged products while having Returnless Refunds enabled for those products? The reason I ask this is because we ship a lot of very large collision auto parts (like hoods, bumper covers etc) which are delivered using LTL Freight delivery, and after being delivered to the customer it becomes way too expensive to ship back and therefore we're better off having the customer dispose of the product rather than shipping it back to us (both by via our own return methods and also by amazon's shipping label program). At the same time, our supplier reimburses us for such parts-delivered-as-damaged as long as we provide them an image of the damaged product. But it seems that with Returnless Refunds enabled, the customer simply automatically gets their refund approved without having to give us an image of their claimed damages.
1 reply
Danny_Amazon
Hey there @Seller_ujsRxnlGg9l9v- thanks for the post. I think you are correct here that soliciting these images from customers for a reimbursement from your supplier would depend on the customer responding to your request. Understanding you'd like to keep returnless refunds enabled to omit return shipping, one possibility that comes to mind is including this disclaimer when you first contact the customer to indicate images of any damaged items would be helpful to be sent to help improve the customer experience.
