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Unfair A2Z claim against us and ODR impact
Dear Amazon Mods @Maja_Amazon @Julia_Amazon @Julia_Amzn @Winston_Amazon @Ash_AMZ @Spencer_Amazon @Sakura_Amazon_ @Abella_AMZ @Ange_Amazon @JiAlex_Amazon
Order Number 205-7068067-3393160
Please explain to us why this A2Z claim has been upheld on our account affecting the ODR rate.
Customer ordered the goods
Decided they didn't want the goods after receiving
We approved a customer return at their cost
Opened an A2Z claim saying they didn't receive the goods
We provided proof of delivery 4 times
Amazon upheld the A-2-Z as goods not delivered even though they have said the customer has admitted to receiving the goods.
Please rectify this situation by refunding us back the amount taken from our account and removing the ODR impact immediately!
We are currently out of pocket for the amount deducted by amazon and the cost of the item which has NOT been returned!!
Best Regards
ANJ Trading.
3 replies
Seller_ZVAz3d5lZuGid
Yet another example of the absolute failure of A-z claim policy. How can they return something if they then say they never received it, and then obviously haven't returned it !!!,
The forum mods will not be able to refund you, though they may be able to get the ODR defect removed. You'll need to open a case with Seller Support.
Julia_Amzn
Hello @Seller_NKzMDSN7wcfoR, thank you for posting. I will request a second review of your appeal and keep you informed of the outcome. Kind regards, Julia.
Julia_Amzn
Hello @Seller_NKzMDSN7wcfoR, apologies for the delayed response. The partner team has provided their findings. You were requested to provide a return address to arrange returns on 18 January 2025. Could you confirm whether you provided this information on time?
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