Our US/Canada account was deactivated due to some flag in Germany requresting that we needed a utility bill and business registration submitted. We have tried every variation of this (even paying to get these documents translated/notarized into the appropriate language and forms); however, despite resubmitting each day we keep getting rejected and the same form factor response. Now we can't call help as there is no language option.

Is there a way to remove Germany without it being reinstated?

Any other suggestions if anyone has experienced same issue and what they sumbitted to get it approved?

Thanks!

Dear Amazon Seller Support and Community,

I represent Agrido Science Ltd, and we are experiencing ongoing issues with our Amazon seller account deactivation in Germany. Despite complying with all verification requests, we are still unable to reactivate our account. We would greatly appreciate your advice or insights on how to resolve this situation.

Here is a summary of the key events:

1. On May 1, 2024, we received a notification requesting verification documents, which we promptly submitted.

2. On May 13, 2024, we were asked for an updated shareholder list and to correct our company address. Despite making corrections, the system continued to revert to the wrong floor number.

3. On May 20, 2024, we submitted details regarding the beneficial owners. A minor spelling error in a name on a bank statement could not be corrected, as the system no longer allowed changes.

4. On June 10, 2024, we were informed that our verification had failed, and the account was deactivated.

In September 2024, we successfully passed the account payment verification. However, shortly afterward, our payment account was deactivated again without explanation.

Additionally, we believe there might be an issue with how Amazon is interpreting the use of “Ltd” and “OOD” to describe our company structure, which could be causing further complications. This has added significant delays and confusion in our case.

After six months of back-and-forth, we are still unable to resolve the issue, and it has become impossible to establish meaningful contact with Amazon. Despite hiring a lawyer to assist, they are also facing difficulties communicating with Amazon on our behalf.

This situation is severely impacting our business, and we are struggling to understand what more we can do to resolve it. Any guidance or suggestions from the community would be highly appreciated.

Thank you for your support.

Best regards,

Hi@Seller_06JS7friV1yzw!

Would it be possible for you to take a look at our case and help us understand why we are not yet eligible for the Premium A+ despite meeting all the criteria back in December 2024?

We received dozens of responses from the Support team but we can barely benefit from the given recommendations.