Customisations not showing
Hi all,
I have just added my first product and have tried to put in three customisable options, such as chain length. This does not show on the product and when I go back in to edit the item, they have all disappeared - any ideas??
Thank you 
2 replies
Seller_72Sy9T6sEfmjl
make sure you click to save options BEFORE you click save product.
if you add options without saving them then when you save the product the options disappear
Seller_2qCfAPbXPAZn2
Hi there Eternal_Prints
Lydia here from Handmade UK Support.
A seller must complete certain steps before they can add customization to their handmade listings. Here is what is stated in the Tips for Creating Handmade Customisation help pages:
Anytime you create a customisation option for one of your products, you’ll need to complete the following information first:
Customisation Name: Give your customisation a name that describes what you are creating.
Is this customisation required to purchase this product?: Specify if the customisation is required for customers to purchase the item.
Instructions: Provide a short set of instructions to customers to accompany the customisation.
If you are still encountering issue after reviewing the above and help pages, best to contact us directly so we can investigate through the security of your seller central.
