URGENT: Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else?

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Seller_xiJDmtQr1x151

URGENT: Hundreds of Retroactive "Carrier Delivery Label Adjustment" Charges Flooding In — Anyone Else?

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Ezra_Amazon

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81 replies
Tags:Billing, Payments
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81 replies
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Seller_sJUyozDeS1DKy

hi same happen to e as well over £300 over night these are false claim which evri had made none of the payemt rhey have taken are false as the weight is correct check the weoght we send and everi check is same they ahve taken money as fraud they is problem we also had this as well i thought i was alone now i know this has happen to everybody

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Seller_VpTps3nNkV8hZ

Current Seller Support reply is to contact Evri.

I contacted them straight away. My account manager there seems fairly clued up but he's not the speediest at answering messages.

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Seller_jHUGG7ulyU2q0

its with us also and they deduct £40000 from account just yesterday night all april transactions

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Seller_M2Il1yiayMfjp

Ive noticed loads of transactions yesterday and today too

Looking into it now to the extent

For those who want to check go to payments then Reports Repository

then put in dates then filter column F Carrier delivery label adjustment

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Seller_JSrCGH1XziOER

Hi,

I noticed it this morning. It is clearly incorrect and I have raised this with Amazon. The charges are clearly inflating the cost of the original carriage charge. I am confident the the size of the package and the delivery weight are correct so there should be no surcharge.

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Seller_Ltq0iKiIdyMv3

We are also facing the same and down almost £300 overnight. Its got to be the system error and Amazon needs to fix this asap.

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Seller_1NR0RWOChYK1O

ive been in contact with Evri and they have said this:

"I have just received some internal comms regarding this and Amazon are looking to resolve and refund the issues ASAP"

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Seller_xiJDmtQr1x151

We have been advised by our EVRI account manager;

'Amazon have confirmed that the file has been duplicated, and credits will be back in within 48 hours, this is the timeline we have been advised by Amazon.

I do sincerely apologize, however, amazon is aware of the error, and looking to rectify this as soon as possible.'

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Seller_iUcF35YSDwxDs

my Evri account manager said pretty much the same thing.

I have just been charged for another batch of them though !!!!

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Seller_sJUyozDeS1DKy

post.hi I been charged again since last night I batch of 3.17 more on my account just now I hope.rhey sort this out as soon as possible

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Seller_MY5nVxMxoUtC9

Same here, We are also charged for adjustments even for 300gram of parcels which does not make any sense! I have spoken to other Amazon sellers and they have been charged as well since last 3 days.

This is insane! It is getting impossible to do business on Amazon anymore. There will be thousands of customer who never check their statements and I wonder how much amazon made through this in last 3 days. EVRI's shipping fee is no way nearer to the adjustments we are been charged.

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