A-z cancellation possible after refund?
I had an A-z Issued by customer by accident. I have this morning had to defend the A-Z as 3 days are up.
He just messaged me. On speaking to customer services trying to cancel they suggested he get the refund first then cancel the A-z.
Can this A-z be cancelled after it is lost (which it will be once I refund)?
Thanks!
4 replies
Seller_EJIX7rqDNQJi2
Yes, once the buyer contacts Amazon and authorises them to recharge his card, the claim will get withdrawn and defect will disappear.
Claims can not be withdrawn with a refund issued. The buyer would have to give up being refunded for the order at all.
Seller_Rkf2znCXtSZpI
So i’ve sent him this. Hopefully he trusts me.
Dear xxxx,
Amazon haven’t given the correct advice. If I refund you and then you cancel the A-Z claim Amazon will recharge your card so I will have to refund again.
The best action is for you to cancel the A-Z claim first. They will tell you you are giving up your right to asking for a refund but that is not a problem as I have already agreed to refund you and I will do so immediately.
I’m so sorry for having to ask you to take this extra step but it is the best way to resolve this issue.
Kind Regards,
