Not authorized
I created a posting for a private label product to sell on Amazon. Our distributor told us if we private label the product we are free to do whatever we want on amazon. We have GTIN numbers for all sizes and cases that we are planning on selling. This is what we get
You are not authorized to fix this issue. A contribution from the brand owner or an authorized reseller is required to resolve this issue and activate the ASIN. If you are the brand owner or an authorized reseller for this brand, please apply for the appropriate role for this brand in Amazon Brand Registry. If you need further assistance, please contact Support.
We contacted an attorney to register our brand (everything that is printed on our private label box and case) will this fix this issue?
3 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_1SzOX9empMHgd
Yes, registering your brand is a good first step. After that, you'll need to:
- Apply for Amazon Brand Registry
- Once approved, check whether you can update the existing ASIN with your brand name or if you'll need to create a new listing. According to this help page (https://sellercentral.amazon.com/help/hub/reference/G5VG3YWGGXF4Y5WB), "if you create a new product with the brand string 'generic', or its local translation, the brand string cannot be changed later." However, I'd recommend confirming this with Seller Support for your specific case.
Kind regards, Michael
Seller_rI7BZIczK8iAC
Does that mean in Amazonish "I created a listing"?
That means you have to create a NEW listing with your UPC from GS1 and with your brand.
Obviously you try to jump on an existing listing of another brand, that's why this message pops up:
It's like you would sell Pepsi-Cola on a Coca-Cola listing, of course that's not allowed.
Sandy_Amazon
Hi @Seller_1SzOX9empMHgd
Sandy from Amazon here. Thank you for your post.
If there is an existing brand on Amazon you will still have to get a letter of authorization (LOA) from the brand or given a selling role from the brand. Once you are authorized, you will able to update the product attribute.
Sandy
