Stranded Inventory - inventory error
I've been having this issue for about a month now. (80 stranded inventory - inventory error) I've contacted help support many times but they all say the same thing (they will update the each SKU and that it would fix them) Last week one associate told me to delete and relist them. I followed the steps to do that and nothing changed. Then they told me to do a "feed file- price and quantity template. I did that 2 days ago and NOTHING! I'm desperate I don't know what else to do. Does anyone relates to this issue? Any advise please.
7 replies
Jameson_Amazon
Hi @Seller_yQqxPUJlSd1Sa,
Sorry to hear about this! When you have a moment, can you please send me your case IDs for this? I'd be happy to take a further look into those cases to see how I can best assist here.
Thanks!
Jameson
Seller_R3Xi4edVUYBKU
Hi, I have same issue can you please me what resolution provided by seller support team?
Thank you.
Seller_vYE9FikC6Ebwx
Hi,
The same thing happened to me I connected many times with support and got the same reply as you. I have done both steps relist and file feed but it doesn't work. We have had sale loss due to this so I have deleted the listing and relisted it. Now it is live but unmerged. For parent merge you can wait until this tech issue by Amazon.
