Amazon's New Variation Killing Robot

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile
Seller_vWuGqtGVyhZxm

Amazon's New Variation Killing Robot

Is there some new type of Amazon variation killer robot lurking around? For the last 2 years entire variations are just randomly deleted, large chunks of them removed or other bizarre disrupting issues caused by administrative errors related to variations.

I’m just trying to understand the point of this bizarre exercise and experiment. Last month I had a variation, my number one seller, randomly deleted. It’s been a variation on Amazon for 6 years. It has 10,000 combined reviews. The complete variation still exists in Amazon Canada as well. A month later I still can’t get this fixed with invoices, LOA, pictures of the product, etc.

After randomly deleting the variation for no reason, no complaint, nothing — just boredom, they act like they have no history on Amazon.com to prove this is a legitimate variation. Even though this is their website. Every product is the same model, but just a different color.

They are frankly more and more annoying to deal with. They claim adding the products back on the page is an “IP violation.” So, after deleting the variation for no reason (which I guess is NOT an IP violation to delete the variation without request from the brand — only to create) they feel the best approach is to have all the colors of the same model as standalone pages instead of combined to share 10,000+ reviews to truly ruin the shopping experience and cease my distribution to the customer.

How could it possibly be for the best sake of the brand’s IP to delete an entire listing highly demanded by customers and selling significant quantity monthly during certain periods of the season, with 10,000 combined reviews and 6 years on Amazon.com?

47 views
7 replies
10
Reply
7 replies
user profile
Seller_vWuGqtGVyhZxm

I cannot be the only one suffering these variation issues unless they are actively targeting my listings.

I have personally suffered $50,000+ in lost cash flow due them getting bored and deleting valid variations.

Anyone else out there having their Amazon.com business constantly disrupted and set back by Amazon.com? I literally just sell authentic products and this place has turned out to be a total nightmare. I’m looking to exit my business but need to disposition my inventory first, which is going to take awhile. But, zero chance I am looking to add more future inventory.

10
user profile
Manny_Amazon

Hello @Seller_vWuGqtGVyhZxm,

Thanks for posting here and I'm sorry for the frustration caused by this process. I do see you have an open case 17740809001 where this is actively being looked into. Please allow the team time to review this and get back to you with an update. If you see that the case resolves later and still need help, let me know here and I'll look into seeing what options exist for escalation.

Regards,

- Manny

10
Follow this discussion to be notified of new activity