I have been trying for the longest now to reactivate my account. I am required to upload some personal information to confirm my identity but the page I get directed to won't allow me to upload and submit documents for verification. Every time I try contacting seller support I get an automated response telling me I must reactivate my account first to get response. I have found myself trapped in this cycle that just keeps taking me back to the same place. I have now decided to close the account and even doing that brings me back to the same page. Has anyone else ever had this issue?

I received this message from amazon.com. It is not very clear to me why my account was deactivated but so far as I can make sense of this message at all I take it that someone or something (probably just a machine, not a human) thinks that I have started more than one seller account. I have tried to reactivate the account but I am not sure what information I can possibly provide to convince the person or machine that I have not started more than one account. Can anybody advise?

The message is: '

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account Black+backer which was enforced for violating one of our policies. As a result, you may no longer use the Black+backer Selling account to sell on Amazon.co.uk.

Ho do I reactivate my account?

In order to reactivate this Selling account, Black+backer please follow the below steps:

1. You must first reactivate the account associated with Black+backer by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Black+backer by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – Black+backer ?

If you believe you do not own the other account, please follow the below steps:'

My account was deactivated back in 2017. I can't remember the issue.

I've managed to login.

• When I click on Reactivate your account it takes me to a page that says I have to address all the issues listed. The only thing in the list is Zero policy violation warnings. At the top of the page it says Violations 0 and Target 0 issues. There is nowhere on the page to click or move forward. There is no View Appeal or anything else to click on.
• When I go to Support Cases, there are none listed.
• When I try to open a new Support Case, there are only two options,
• Submit an appeal to reactivate you account. Clicking here jumps back to the Reactivate your account page which has nothing to click on.
• Get help with an appeal from Account Health Support. This opens a new support case, which is automatically closed with an email saying this is not the correct channel to submit an appeal.

I really don't know how to contact Seller Support (as when you are deactivated there are no other options) or how to move forward.

Does anyone have any ideas?