ODR affected with Amazon buy shipping
Hi,
We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?
@Simon_Amazon, @Sarah_Amzn
Thank you!
ODR affected with Amazon buy shipping
Hi,
We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?
@Simon_Amazon, @Sarah_Amzn
Thank you!
18 replies
Roberto_Amazon
Hello! @Seller_OKlTeWqCAV1RX
This is Roberto. Thank you for using the Forums.
I have looked into the order details and found you failed to provide a valid order tracking ID in the Manage Orders page when the customer’s order was placed. Providing a valid tracking method for all deliveries is essential for delivery related claims, not including it may result in a granted claim in buyer's favour.
Please see our help page below for additional information:
Prevent an A-to-z Guarantee claim
Thank you for your understanding,
Roberto
Seller_xLwNMCbCJK72d
Hello
This seems to happen all the time with the bots denying appeals to the ODR rating for Buy Shipping. I don't know why this process is so difficult as Amazons policy is clear.
Could one of the mods kindly look into these two for us.
I have Appealed in A-Z and opened cases but still ODR has not changed despite both being purchased through Buy Shipping and order tracking references given.
205-8441554-0955542 ROYAL_MAIL 390398362000014A3F4E0 Case 10395313902
202-0696852-8089917 ROYAL_MAIL 390398362000014D10470 Case 10399543552
thank you
@Winston_Amazon@Simon_Amazon
@Sarah_Amzn
ODR affected with Amazon buy shipping
Hi,
We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?
@Simon_Amazon, @Sarah_Amzn
Thank you!
ODR affected with Amazon buy shipping
Hi,
We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?
@Simon_Amazon, @Sarah_Amzn
Thank you!
ODR affected with Amazon buy shipping
Hi,
We've had an A=Z claim for an order that was shipped using Amazon's Buy Shipping and the ODR affected shows yes. An appeal was denied even when we stated that ODR should not be affected according to Amazon's policies. Could a mod help us with order 202-9175234-3905125 please?
@Simon_Amazon, @Sarah_Amzn
Thank you!
18 replies
18 replies
Roberto_Amazon
Hello! @Seller_OKlTeWqCAV1RX
This is Roberto. Thank you for using the Forums.
I have looked into the order details and found you failed to provide a valid order tracking ID in the Manage Orders page when the customer’s order was placed. Providing a valid tracking method for all deliveries is essential for delivery related claims, not including it may result in a granted claim in buyer's favour.
Please see our help page below for additional information:
Prevent an A-to-z Guarantee claim
Thank you for your understanding,
Roberto
Seller_xLwNMCbCJK72d
Hello
This seems to happen all the time with the bots denying appeals to the ODR rating for Buy Shipping. I don't know why this process is so difficult as Amazons policy is clear.
Could one of the mods kindly look into these two for us.
I have Appealed in A-Z and opened cases but still ODR has not changed despite both being purchased through Buy Shipping and order tracking references given.
205-8441554-0955542 ROYAL_MAIL 390398362000014A3F4E0 Case 10395313902
202-0696852-8089917 ROYAL_MAIL 390398362000014D10470 Case 10399543552
thank you
@Winston_Amazon@Simon_Amazon
@Sarah_Amzn
Roberto_Amazon
Hello! @Seller_OKlTeWqCAV1RX
This is Roberto. Thank you for using the Forums.
I have looked into the order details and found you failed to provide a valid order tracking ID in the Manage Orders page when the customer’s order was placed. Providing a valid tracking method for all deliveries is essential for delivery related claims, not including it may result in a granted claim in buyer's favour.
Please see our help page below for additional information:
Prevent an A-to-z Guarantee claim
Thank you for your understanding,
Roberto
Roberto_Amazon
Hello! @Seller_OKlTeWqCAV1RX
This is Roberto. Thank you for using the Forums.
I have looked into the order details and found you failed to provide a valid order tracking ID in the Manage Orders page when the customer’s order was placed. Providing a valid tracking method for all deliveries is essential for delivery related claims, not including it may result in a granted claim in buyer's favour.
Please see our help page below for additional information:
Prevent an A-to-z Guarantee claim
Thank you for your understanding,
Roberto
Seller_xLwNMCbCJK72d
Hello
This seems to happen all the time with the bots denying appeals to the ODR rating for Buy Shipping. I don't know why this process is so difficult as Amazons policy is clear.
Could one of the mods kindly look into these two for us.
I have Appealed in A-Z and opened cases but still ODR has not changed despite both being purchased through Buy Shipping and order tracking references given.
205-8441554-0955542 ROYAL_MAIL 390398362000014A3F4E0 Case 10395313902
202-0696852-8089917 ROYAL_MAIL 390398362000014D10470 Case 10399543552
thank you
@Winston_Amazon@Simon_Amazon
@Sarah_Amzn
Seller_xLwNMCbCJK72d
Hello
This seems to happen all the time with the bots denying appeals to the ODR rating for Buy Shipping. I don't know why this process is so difficult as Amazons policy is clear.
Could one of the mods kindly look into these two for us.
I have Appealed in A-Z and opened cases but still ODR has not changed despite both being purchased through Buy Shipping and order tracking references given.
205-8441554-0955542 ROYAL_MAIL 390398362000014A3F4E0 Case 10395313902
202-0696852-8089917 ROYAL_MAIL 390398362000014D10470 Case 10399543552
thank you
@Winston_Amazon@Simon_Amazon
@Sarah_Amzn
