FedEx Not Available using Buy Shipping
Hi @KJ_Amazon
This is urgent.
This unresolved issue has plagued our account. We have a phone number on the location but we are unable to get FedEx labels via Buy Shipping and we need this resolved urgently.
We have already lost several Item Not Received A to Z claims because we were forced to not use Buy Shipping and it has been a nightmare.
I saw you discussing the “temporary solution” of duplicating one of my addressees so that it will work. Can you please do this on my account?
Thank you!
Maurice
8 replies
KJ_Amazon
Hello @Seller_jU8OqMtibpQmi
Have you submitted a seller support case reporting the ongoing "Phone number is required" issue, with details on the location causing you delays?
Is the issue the same one as described in the below thread, or are you experiencing a different issue?
Please submit a support case and/or share the Case ID with me so I can submit the request to our partner team.
New Location Buy Shipping Fedex Not Working
Seller_jU8OqMtibpQmi
Yes! that is the exact isssue we are experiencing @KJ_Amazon
The case ID is: 15904519491
I let them know the location nickname as well on the case just now.
Can you please try to get this fixed asap?
It’s been causing a lot of headaches for us.
