Urgent performance status review failure

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Seller_Vpf3sMy6spwYd

Urgent performance status review failure

We are Amazon.co.uk seller, We encountered system failure issues regarding infringement complaints and withdrawals, which caused our products to remain unsold, which seriously affected our sales plans.

Reasons for contact: On April 17, We received the appearance of patent infringement complaints ID: 11022460032; involved asin: B0DHS3PXYQ, B0DHS2HS7B, B0DHRWSDQ4, B0DGXPM2Q8. For details please check our performance notice for our UK account on April 17.

What happened: 

When we received the complaint, we contacted the owner of the rights.

The owner of the rights stated that the complaint ID: 11022460032 only complained of asin: B0DHS2HS7B;

There is only one asin: B0DHS2HS7B in this complaint.

but we receive the variant ASin: B0DHS3PXYQ, B0DHRWSDQ4, B0DGXPM2Q8; associate influence delete in the complaint.

After negotiation, the owner of the right has canceled the complaint, Please check the withdrawal complaint provided by the owner and Withdrawal email reply. But you only restore the corresponding Asin: B0DHS2HS7B, the variant ASin: B0DHS3PXYQ, B0DHRWSDQ4, B0DGXPM2Q8; still not restore.

On April 23, we had forwarded our questions to the seller account performance team by phone. The Account Status Performance Team Specialist expressed understanding and informed that this was a system failure for Amazon's internal audit. So the specialist told me to hand over my problem to the internal team for review and it will take about 5-7 working days to handle it. But unfortunately, 10 working days have passed, our problem has not been resolved, our affected asin has not been restored, and there is no reply! We tried again to contact the Account Status Performance Team, but the reply we received was rejected! And there is no reason! We are very dissatisfied with such an extremely irresponsible approach! The reason for all this is that the internal system of Amazon has failed to sell our asins for a long time!

First of all, the owner of the right owner initiates a complaint , only complained of asin: B0DHS2HS7B;  This complaint does not involve variants asin: B0DHS3PXYQ, B0DHRWSDQ4, B0DGXPM2Q8;

And now the owner of the rights has withdrawn. According to the rules of the Amazon brand account "Reporting Violations" tools, The complaint ID: 11022460032 does not involve asin: B0DHS3PXYQ, B0DHRWSDQ4, B0DGXPM2Q8; so there is no channel to withdraw the complaint, and the complaint ID:11022460032 has been revoked, and the status of the case is "Not acceptable",The owner cannot make any withdrawal requirements for this case.

Result: Our appeal was rejected, and the variant ASin: B0DHS3PXYQ, B0DHRWSDQ4, B0DGXPM2Q8; still not restore.We have contacted the account performance team many times and did not give a substantial solution. We don't know what to do now.

Impact on our business: Our asin: B0DHS3PXYQ, B0DHRWSDQ4, B0DGXPM2Q8 is removed, we cannot send more inventory to Amazon warehouse. which makes us unable to expand business and have a great impact on our business. 

Inquiry for Amazon: Please check the attachments we provide, and check the ins and outs of this incident to restore our variant asin: B0DHS3PXYQ, B0DHRWSDQ4, B0DGXPM2Q8, Delete the violation of our account.

Please help us solve this system failure!

We hope to hear from you soon!

Thanks

@Simon_Amazon @Ezra_Amazon @Sarah_Amzon @Julia_Amazon @Spencer_Amazon @KJ_Amazon

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3 replies
Tags:Account Health, Materially different products
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Sarah_Amzn

Hello @Seller_Vpf3sMy6spwYd,

Welcome to the Forums!

This is Sarah with Amazon.

Could you please confirm whether Seller Support has reinstated your ASINs?

Best regards,

Sarah.

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