So this is a new one for us, received an email notification for an FBM order saying "order refunded not received"
I have gone on and checked the order, there is no email from the customer regarding anything, no return request, no complaint, no A to Z nothing.
And someone in Amazon has just straight out and gone and gave the customer a full refund on the item, which was Sent with full tracking and has a delivery image from Royal Mail.
Is this the new norm ? as if so we will need to scrutinise every single return.
My understanding is that in that instance for an FBM order, where the customer is claiming non delivery we at least get the option to speak to them and try and advise them where their item is.
However, it now appears that Amazon are just going to start issuing refunds with no contact for the seller.
So you could literally sell an item and find it refunded with Zero explanation ?
How as a seller do you even know how to claim then ? at least with an A to Z claim you can try and prove the item was delivered, even if the A to Z team never agree.
But this seems to be a new slippery slope we have not encountered before. @Seller_TSXM2A5nxWSuHany Comment please ? 203-4331202-5324302
We had NO contact from the customer at all, no email, nothing and your customer service reps have issued a refund for an item sent with full tracking and a delivery image too boot ?
Why ?
