We offer several small, cheap items with free shipping (as in, we've built the shipping charge into the total price). So it may be a $7 knob which costs us $6 to ship, so we list it on Amazon for $13 with free shipping.
When a customer returns an item for an invalid return reason and they've already been auto-refunded by Amazon, our only recourse has been to file a Safe-T claim. We often get those approved, but Amazon only reimburses us for the cost of the return shipping label. We are still out the $6 cost of the outbound shipping.
Would moving the item to $7 with a $6 shipping charge change this? Would Amazon then start granting us reimbursement of the outbound label as well when we can prove to them that the return reason was invalid?
We're just getting beat up absorbing all of these outbound shipping costs for customers who don't know how to read what they're buying (or are abusing Amazon's return policy by choosing a return reason that claims we made the error instead of them.)
