Is it possible to talk to Account Health?
I've been going back and forth with Account Health for nearly 2 weeks who have deactivated my account as they say I have another selling account. I haven't started selling on Amazon yet. I created an account and have had my ID etc verified. I've also had my brand registered and approved by Amazon. For some reason, Amazon think I have another selling account and I've submitted screenshots of my account showing it's healthy and doesn't have any policy violations. I can't find any details of having another account anywhere and whenever I submit information via 'submit an appeal', I get the same standard response 'we don't have enough information to reactivate your account'.
Each time I raise a support case with Amazon Account Health team to get some more information regarding the situation (i.e. I can't see/find any details regarding having another account), I get an auto response email saying I need to submit information via the Account Health submit an appeal system on Seller Central. I've done this numerous times but I'm not getting anywhere. I could really do with speaking to someone to try and get to the bottom of the issue but there doesn't seem to be this option for Account Health.
Please please help. I really want to get my account reactivated so I can start selling. All I need to know is where I find this imaginary other account that I supposedly have.
13 replies
Seller_QuM1AZgzfU9x4
Did they give you the name of the other account? Do you have other non-EU countries showing at the top of Seller Central?
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
I'm Sarah with Amazon.
I have checked with the partner team and I was informed that your account has been reinstated.
Can you confirm?
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
Hi Sarah,
Thanks for getting back to me. My account has been reinstated. However, I’m having an issue listing my product. I had the same issue before my account was deactivated and I raised a support ticket on 22 August. When I ask for an update, I’m told that the issue has been passed to an internal team to look into.
The product I’m trying to list is new so there’s not an existing ASIN number. I was told Amazon would create the ASIN using the information that I submit on my product listing. But as I’m unable to submit the listing due to a technical issue, I’m a bit stuck.
Is there anything you can do to help move things forward?
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
Could you please share the case ID so I can take a look?
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
Hi, just seeing if there’s been any update to my case.
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
sorry for the late reply.
I've been in touch with the partner team regarding this matter. It appears to be a technical issue which is currently affecting a significant number of sellers. Unfortunately, there is no immediate solution available. The team is actively investigating the matter, and they will provide an update as soon as more information becomes available.
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
I managed to get my product listed using the Amazon Seller App (found this solution by chance, rather than being directed by seller support). Maybe you could let the technical team know that if the issue of creating a new listing via desktop isn't working, sellers could try using the Amazon Seller App instead.
Seller_76AUwmqvSyRIM
I understand and support Amazon's reasons behind the need to prevent multiple accounts but why is it so difficult for Amazon to be clearer regarding what the actual issue is?
The scripted "we don't have enough information to reactivate your account" is so unhelpful!
Is it possible to talk to Account Health?
I've been going back and forth with Account Health for nearly 2 weeks who have deactivated my account as they say I have another selling account. I haven't started selling on Amazon yet. I created an account and have had my ID etc verified. I've also had my brand registered and approved by Amazon. For some reason, Amazon think I have another selling account and I've submitted screenshots of my account showing it's healthy and doesn't have any policy violations. I can't find any details of having another account anywhere and whenever I submit information via 'submit an appeal', I get the same standard response 'we don't have enough information to reactivate your account'.
Each time I raise a support case with Amazon Account Health team to get some more information regarding the situation (i.e. I can't see/find any details regarding having another account), I get an auto response email saying I need to submit information via the Account Health submit an appeal system on Seller Central. I've done this numerous times but I'm not getting anywhere. I could really do with speaking to someone to try and get to the bottom of the issue but there doesn't seem to be this option for Account Health.
Please please help. I really want to get my account reactivated so I can start selling. All I need to know is where I find this imaginary other account that I supposedly have.
Is it possible to talk to Account Health?
I've been going back and forth with Account Health for nearly 2 weeks who have deactivated my account as they say I have another selling account. I haven't started selling on Amazon yet. I created an account and have had my ID etc verified. I've also had my brand registered and approved by Amazon. For some reason, Amazon think I have another selling account and I've submitted screenshots of my account showing it's healthy and doesn't have any policy violations. I can't find any details of having another account anywhere and whenever I submit information via 'submit an appeal', I get the same standard response 'we don't have enough information to reactivate your account'.
Each time I raise a support case with Amazon Account Health team to get some more information regarding the situation (i.e. I can't see/find any details regarding having another account), I get an auto response email saying I need to submit information via the Account Health submit an appeal system on Seller Central. I've done this numerous times but I'm not getting anywhere. I could really do with speaking to someone to try and get to the bottom of the issue but there doesn't seem to be this option for Account Health.
Please please help. I really want to get my account reactivated so I can start selling. All I need to know is where I find this imaginary other account that I supposedly have.
13 replies
13 replies
Seller_QuM1AZgzfU9x4
Did they give you the name of the other account? Do you have other non-EU countries showing at the top of Seller Central?
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
I'm Sarah with Amazon.
I have checked with the partner team and I was informed that your account has been reinstated.
Can you confirm?
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
Hi Sarah,
Thanks for getting back to me. My account has been reinstated. However, I’m having an issue listing my product. I had the same issue before my account was deactivated and I raised a support ticket on 22 August. When I ask for an update, I’m told that the issue has been passed to an internal team to look into.
The product I’m trying to list is new so there’s not an existing ASIN number. I was told Amazon would create the ASIN using the information that I submit on my product listing. But as I’m unable to submit the listing due to a technical issue, I’m a bit stuck.
Is there anything you can do to help move things forward?
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
Could you please share the case ID so I can take a look?
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
Hi, just seeing if there’s been any update to my case.
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
sorry for the late reply.
I've been in touch with the partner team regarding this matter. It appears to be a technical issue which is currently affecting a significant number of sellers. Unfortunately, there is no immediate solution available. The team is actively investigating the matter, and they will provide an update as soon as more information becomes available.
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
I managed to get my product listed using the Amazon Seller App (found this solution by chance, rather than being directed by seller support). Maybe you could let the technical team know that if the issue of creating a new listing via desktop isn't working, sellers could try using the Amazon Seller App instead.
Seller_76AUwmqvSyRIM
I understand and support Amazon's reasons behind the need to prevent multiple accounts but why is it so difficult for Amazon to be clearer regarding what the actual issue is?
The scripted "we don't have enough information to reactivate your account" is so unhelpful!
Seller_QuM1AZgzfU9x4
Did they give you the name of the other account? Do you have other non-EU countries showing at the top of Seller Central?
Seller_QuM1AZgzfU9x4
Did they give you the name of the other account? Do you have other non-EU countries showing at the top of Seller Central?
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
I'm Sarah with Amazon.
I have checked with the partner team and I was informed that your account has been reinstated.
Can you confirm?
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
I'm Sarah with Amazon.
I have checked with the partner team and I was informed that your account has been reinstated.
Can you confirm?
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
Hi Sarah,
Thanks for getting back to me. My account has been reinstated. However, I’m having an issue listing my product. I had the same issue before my account was deactivated and I raised a support ticket on 22 August. When I ask for an update, I’m told that the issue has been passed to an internal team to look into.
The product I’m trying to list is new so there’s not an existing ASIN number. I was told Amazon would create the ASIN using the information that I submit on my product listing. But as I’m unable to submit the listing due to a technical issue, I’m a bit stuck.
Is there anything you can do to help move things forward?
Seller_AbtHWjx42BZbF
Hi Sarah,
Thanks for getting back to me. My account has been reinstated. However, I’m having an issue listing my product. I had the same issue before my account was deactivated and I raised a support ticket on 22 August. When I ask for an update, I’m told that the issue has been passed to an internal team to look into.
The product I’m trying to list is new so there’s not an existing ASIN number. I was told Amazon would create the ASIN using the information that I submit on my product listing. But as I’m unable to submit the listing due to a technical issue, I’m a bit stuck.
Is there anything you can do to help move things forward?
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
Could you please share the case ID so I can take a look?
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
Could you please share the case ID so I can take a look?
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
Hi, just seeing if there’s been any update to my case.
Seller_AbtHWjx42BZbF
Hi, just seeing if there’s been any update to my case.
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
sorry for the late reply.
I've been in touch with the partner team regarding this matter. It appears to be a technical issue which is currently affecting a significant number of sellers. Unfortunately, there is no immediate solution available. The team is actively investigating the matter, and they will provide an update as soon as more information becomes available.
Kind regards,
Sarah.
Sarah_Amzn
Hello @Seller_AbtHWjx42BZbF,
sorry for the late reply.
I've been in touch with the partner team regarding this matter. It appears to be a technical issue which is currently affecting a significant number of sellers. Unfortunately, there is no immediate solution available. The team is actively investigating the matter, and they will provide an update as soon as more information becomes available.
Kind regards,
Sarah.
Seller_AbtHWjx42BZbF
I managed to get my product listed using the Amazon Seller App (found this solution by chance, rather than being directed by seller support). Maybe you could let the technical team know that if the issue of creating a new listing via desktop isn't working, sellers could try using the Amazon Seller App instead.
Seller_AbtHWjx42BZbF
I managed to get my product listed using the Amazon Seller App (found this solution by chance, rather than being directed by seller support). Maybe you could let the technical team know that if the issue of creating a new listing via desktop isn't working, sellers could try using the Amazon Seller App instead.
Seller_76AUwmqvSyRIM
I understand and support Amazon's reasons behind the need to prevent multiple accounts but why is it so difficult for Amazon to be clearer regarding what the actual issue is?
The scripted "we don't have enough information to reactivate your account" is so unhelpful!
Seller_76AUwmqvSyRIM
I understand and support Amazon's reasons behind the need to prevent multiple accounts but why is it so difficult for Amazon to be clearer regarding what the actual issue is?
The scripted "we don't have enough information to reactivate your account" is so unhelpful!
