Amazon returns
In the last week we have have nearly £1500 in returns - where amazon have given the money back to customers. We have looked at return reports and seen the money going out and the (spurious) reason for refund (found cheaper etc) - not as expected). but cannot find the stock. What happens when amazon refund but they do not get the item back - what happens to the stock?
12 replies
Seller_esvgLzKXw2YAl
Assuming your actually talking about FBA, the customer will have been refunded, but the stock has probably not been returned yet.
If they don’t return it within a certain period of time, then you should be reimbursed for it.
It’s something that you should check on a regular basis, as it quite often happens, that they don’t actually refund it.
Seller_Xar1FGuFpUtuL
yep - free version doesn’t do returns - 60 quid a month for the full version
Seller_uoynSh9EYsBoB
That seems like a lot of returns unless you’re selling high price items. Anyone setting on Amazon should know that they always go with the customer, money background guarantee, I sell a lot of low-value goods Most of the time the return cost is more than I sell the item for, but there is nothing you can do just add it into your pricing
