FBA listings are missing the PRIME badge and has delivery date of 2 weeks to 3 weeks

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Seller_gQNwgvOfQSZK8

FBA listings are missing the PRIME badge and has delivery date of 2 weeks to 3 weeks

Case ID: ID 16867444861

This is the third call I made and still not resolved.

I have 7 variations under 1 parent listing of which, 6 of them are FBA. 3 FBA ASINs are showing PRIME badge and fast delivery dates. 3 other FBA ASINs are not showing PRIME badge and displaying 2 weeks to 3 weeks in delivery time.

I first noticed it weeks ago for one of the ASINs, which I don't know when it lost the PRIME badge. It has nothing to do with the quantity of the inventory as this one has more in inventory than others. I have not been getting any sales on this particular ASIN for 3 months, so I started to look into it and noticed it was missing the PRIME badge.

2 other ASINs lost the PRIME badge just recently and are also displaying 2 to 3 weeks to deliver.

Seller Support just tells me that it is due to the holiday season.

I understand it is the busiest holiday season of the year but 3 weeks out for a FBA item that I pay all the fees for, doesn't look correct.

Any help from MODs will be greatly appreciated. Thank you.

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22 replies
Tags:FBA, Fulfilment, Fulfilment Centre, Prime
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22 replies
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Seller_gQNwgvOfQSZK8

Tagging mods as I'm not getting any answers.

@Cooper_Amazon @Emet_Amazon @Jim_Amazon @Michelle_Amazon @CR_Amazon @Bryce_Amazon @Dougal_Amazon

Your response would be greatly appreciated.

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Bryce_Amazon

Hey @Seller_gQNwgvOfQSZK8,

Thanks for taking the time to post, I'll be happy to review. I took a look at the case number you provided and want to validate the information shared by Seller Support. For child ASINs do you know if they are spread out amongst FCs in the FBA network? You can find this from the Inventory Ledger Report.

- Bryce

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Bryce_Amazon

Hey there,

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Seller_gQNwgvOfQSZK8
Does this mean it has not been spread out? What happens to the placement service fee I paid 6 months ago?
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Not necessarily. When you create a shipping plan, you can select one of the following inventory inbound placement options:

"Minimal shipment splits: Send your inventory to the minimal number of inbound locations, generally to a single location, for a fee, and we’ll decide on your behalf how to place the inventory across our network. The fee may vary by inbound location—for example, there may be higher fees for shipments sent to locations in the West compared to other parts of the country.

Partial or Amazon-optimized shipment splits: Send your inventory to multiple inbound locations yourself for a reduced or no fee. The reduced fees will depend on the number of shipments and inbound locations that you send your inventory to. To qualify for the Amazon-optimized inbound option with no inbound fee, your shipments must include at least five identical cartons or pallets per item. Each carton or pallet must contain the same quantity per item and the same item mix."

So I'm sure the specifics of your shipment from earlier last year, but the general concept is that the inventory is placed in a location that is the right combination of capacity / location / buyer locations / etc.

That being said, I am going to raise this topic to an internal team for review. If they can assist they may reach out to you via a new case ID, or they may give me information to share with you directly. I'll follow up as soon as I know more.

- Bryce

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Bryce_Amazon

Greetings,

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Seller_gQNwgvOfQSZK8
When the escalation team reviewed this, which ASIN did they look at? I have 7 variations and all except one is showing fast delivery time.
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I specifically called out ASIN ending in "L8X8", as that was the one from the Seller Support case that was experiencing the issue primarily. This was the one the escalation team confirmed they were able to view with the badge.

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Seller_gQNwgvOfQSZK8
Can we somehow contact this location and ask them to spread it out? Or get an answer as to why it was not spread out?
View post

Unfortunately that's not possible. I don't have visibility into the placement algorithm / logic, but it considers the factors I mentioned earlier (location, capacity, buyer tendencies, etc). The only way to have it removed from that location would be to complete a Removal order and have the units sent back to you.

Again apologies for any frustration this has caused, but if there's anything else I can help with, let me know.

- Bryce

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Bryce_Amazon

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Seller_gQNwgvOfQSZK8
Can I have my friend do a test buy from his account to see the delivery time? Is this allowed?
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I wouldn't recommend them doing a complete test buy, but they can review the listing from their Zip code to confirm.

- Bryce

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Bryce_Amazon

Greetings,

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Seller_gQNwgvOfQSZK8
I'm getting a strong feeling that my inventory is lost and that the date displayed is a bogus date.
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Based on my initial inquiry to the escalation team, they found no evidence of this being the case.

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Seller_gQNwgvOfQSZK8

Will I get in trouble if I have my friend buy 1? I'm not trying to have them leave a fake review or anything. I just want to make sure, even with the long delivery date, it actually does get delivered.

What if I buy it from my account? Or any other suggestions?

View post

The risk here is violating the Seller Code of Conduct. Specifically:

"Acting fairly

You must act fairly and lawfully and may not misuse any service provided by Amazon. Examples of unfair activities include:

  • Providing misleading or inappropriate information to Amazon or our customers, such as by creating multiple detail pages for the same product or posting offensive product images
  • Manipulating sales rank (such as by accepting non-authentic orders or orders that you have paid for, or refunded externally or orders that you discounted externally) or making claims about sales rank in product titles or descriptions
  • Attempting to increase the price of a product after an order is confirmed
  • Artificially inflating web traffic (using bots or paying for clicks, for example)
  • Attempting to influence search results by inflating search ranking through keyword manipulation or incentivizing customers’ searches to appear as organic behavior
  • Attempting to damage another seller, their listings or ratings
  • Allowing other people to act on your behalf in a way that violates Amazon’s policies or your agreement with Amazon"

My recommendation is to continue to monitor the ASIN and its performance. If the issue persists it may be beneficial to raise the issue to Seller Support for additional review - if you end up doing that let me know here.

- Bryce

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Bryce_Amazon

Good morning,

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Seller_gQNwgvOfQSZK8
I asked the case to be re-open.
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Do you have the case ID where this occurred?

- Bryce

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