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deactivated UK store says i have US account

by Seller_Evf7ERMfwQrSX

Hello can please someone help

Stopped selling in march took a break and have come back and my UK store has been deactivated as they are saying i have a US store with the same details.

I have never sold in the US

Spoke to the uk call support said they cant do anything until the US store is active

i have no way of conntacting the US store apart from the appeal and i just get the same email back with in seconds of opening a case so im going round in circles

This email address is not the correct channel to submit an appeal. Please follow the instructions below to resubmit your appeal to the correct channel.

If you are appealing an action taken on your account, please submit your appeal by clicking the “Reactivate your account” button in Account Health (https://sellercentral.amazon.com/performance/dashboard). If you want to submit additional information, click on the “View appeal” button and submit additional information as requested.

If you are appealing an action taken on your listings for an intellectual property complaint:

1. Navigate to “Received Intellectual Property Complaints” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you are appealing an action taken on your listings for an Amazon Listing Policy violation:

1. Navigate to “Listing Policy Violations” in the “Product Policy Compliance” section in Account Health (https://sellercentral.amazon.com/performance/dashboard).

2. Locate the deactivation record for the product listings you want to appeal.

3. Click on the Appeal button next to the record to submit your appeal to reactivate your listings.

If you want to submit additional information:

1. Click on the “View appeal” button next to the deactivation record.

2. Click the “Submit additional information” button to submit the information necessary to reactivate your listings.

Tags: Deactivated
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