Hello,

Amazon has been restriced one of our ASIN and this ASIN is a bundle product which consisting two ASINs and there have not any restriction of these ASINs individually.

Amazon says "Recommended changes to be done: Kindly upload product images (all sides), along with the product packaging (secondary packaging) and ingredient list (should be present on packaging) on product detail page in your listing for further review.

Unlicensed medicines, prescription only medicines, pharmacy only medicines and GSL (General Sales List) medicines containing aloxiprin, aspirin, paracetamol or ibuprofen are prohibited on Amazon.co.uk."

I was thought it was a mistake and I appealed with creating a case and I explained the product is "bundle" and there have not any prohibited or prescption only or medicine ingredients. And also I uploaded restricted ASIN photos all sides and also I upload all photos belong with seperated ASINs. I even added an SDS file to it.

But amazon sending the same reply every time without reading my messages. My inventory has been stranded due to this issue and the worst part is that I can't talk to a reasonable person.

Hello Fellow Sellers,

I’m looking for advice regarding a challenge I’m facing with a newly created product listing on Amazon.co.uk. The product has been flagged and restricted under Amazon's policy prohibiting the sale of Pharmacy (P) medicines.

However, the product in question is a General Sales List (GSL) medicine that is already being sold on Amazon by other sellers. It meets all required packaging and labeling standards. As part of my appeal, I’ve already submitted:

A copy of the product leaflet included in the packaging.

Detailed product specifications to confirm its compliance.

Links to NHS website etc.

Despite this, my appeal was rejected on 3 diffrent occasions, and I’m not sure what steps to take next.

Has anyone dealt with similar issues for newly created listings?

Does anyone know how i can escalte this?

Hello,

The most recent Case ID is 10675220952. We have provided the requested compliance documents as well as a copy of the relevant legislation which lists the ingredient as one which may be used in the manufacture of food supplements, but yet again we have received the same response: "Unlicensed medicines, prescription only medicines, pharmacy only medicines and GSL (General Sales List) medicines containing aloxiprin, aspirin, paracetamol or ibuprofen are prohibited on Amazon.co.uk".

To us it appears nobody is actually reading the evidence we keep submitting. This product is not a medicine - it is a food supplement.

Please can this be resolved soon? We have lost so many sales and customers due to this.

Kind Regards