Canada Post Strikes
@Julia_Amazon@Spencer_Amazon@Winston_Amazon
Due to the Canada Post strike, we put Canada in vacation/holiday mode 2 days ago. Though we still have 102 orders to ship from earlier in the week/weekend. Royal Mail are no longer accepting shipping labels to Canada until it is sorted.
Please advise on how we move forward with these 102 orders. They are going to need cancelling, but will obviously put our cancellation metric stupidly high! Are we as sellers going to be protected from the cancellation metric affecting our accounts due to the situation being out of our control?
High priority, please get back to us ASAP
Regards
Dazz
Canada Post Strikes
@Julia_Amazon@Spencer_Amazon@Winston_Amazon
Due to the Canada Post strike, we put Canada in vacation/holiday mode 2 days ago. Though we still have 102 orders to ship from earlier in the week/weekend. Royal Mail are no longer accepting shipping labels to Canada until it is sorted.
Please advise on how we move forward with these 102 orders. They are going to need cancelling, but will obviously put our cancellation metric stupidly high! Are we as sellers going to be protected from the cancellation metric affecting our accounts due to the situation being out of our control?
High priority, please get back to us ASAP
Regards
Dazz
5 replies
Seller_wMT9bRVmyUaZG
Priority case: 16740592251
In case you need it
Ricardo_Amazon
Hello @Seller_wMT9bRVmyUaZG,
Ricardo from Amazon here.
Apologies for the delay in my response. I have been trying to work with our Account Health team regarding this issue.
As of know the communication has been to use alternative carriers. I see many sellers have opt to put their account on vacation (I see you are one of them).
If you face any issue with your Account Health status, please let me know.
Canada Post Strikes
@Julia_Amazon@Spencer_Amazon@Winston_Amazon
Due to the Canada Post strike, we put Canada in vacation/holiday mode 2 days ago. Though we still have 102 orders to ship from earlier in the week/weekend. Royal Mail are no longer accepting shipping labels to Canada until it is sorted.
Please advise on how we move forward with these 102 orders. They are going to need cancelling, but will obviously put our cancellation metric stupidly high! Are we as sellers going to be protected from the cancellation metric affecting our accounts due to the situation being out of our control?
High priority, please get back to us ASAP
Regards
Dazz
Canada Post Strikes
@Julia_Amazon@Spencer_Amazon@Winston_Amazon
Due to the Canada Post strike, we put Canada in vacation/holiday mode 2 days ago. Though we still have 102 orders to ship from earlier in the week/weekend. Royal Mail are no longer accepting shipping labels to Canada until it is sorted.
Please advise on how we move forward with these 102 orders. They are going to need cancelling, but will obviously put our cancellation metric stupidly high! Are we as sellers going to be protected from the cancellation metric affecting our accounts due to the situation being out of our control?
High priority, please get back to us ASAP
Regards
Dazz
Canada Post Strikes
@Julia_Amazon@Spencer_Amazon@Winston_Amazon
Due to the Canada Post strike, we put Canada in vacation/holiday mode 2 days ago. Though we still have 102 orders to ship from earlier in the week/weekend. Royal Mail are no longer accepting shipping labels to Canada until it is sorted.
Please advise on how we move forward with these 102 orders. They are going to need cancelling, but will obviously put our cancellation metric stupidly high! Are we as sellers going to be protected from the cancellation metric affecting our accounts due to the situation being out of our control?
High priority, please get back to us ASAP
Regards
Dazz
5 replies
5 replies
Seller_wMT9bRVmyUaZG
Priority case: 16740592251
In case you need it
Ricardo_Amazon
Hello @Seller_wMT9bRVmyUaZG,
Ricardo from Amazon here.
Apologies for the delay in my response. I have been trying to work with our Account Health team regarding this issue.
As of know the communication has been to use alternative carriers. I see many sellers have opt to put their account on vacation (I see you are one of them).
If you face any issue with your Account Health status, please let me know.
Seller_wMT9bRVmyUaZG
Priority case: 16740592251
In case you need it
Seller_wMT9bRVmyUaZG
Priority case: 16740592251
In case you need it
Ricardo_Amazon
Hello @Seller_wMT9bRVmyUaZG,
Ricardo from Amazon here.
Apologies for the delay in my response. I have been trying to work with our Account Health team regarding this issue.
As of know the communication has been to use alternative carriers. I see many sellers have opt to put their account on vacation (I see you are one of them).
If you face any issue with your Account Health status, please let me know.
Ricardo_Amazon
Hello @Seller_wMT9bRVmyUaZG,
Ricardo from Amazon here.
Apologies for the delay in my response. I have been trying to work with our Account Health team regarding this issue.
As of know the communication has been to use alternative carriers. I see many sellers have opt to put their account on vacation (I see you are one of them).
If you face any issue with your Account Health status, please let me know.
