I cannot edit address on Business Infomation so that my account cannot be reinstated
I am trying to reinstate my account but the only way to reinstate it is to EDIT my address to an updated one in order to match the address proof provided. However, the business address page under the Amazon Selling Central does not have "edit" button for address update...
I sent couple of appeals and request by email and calls to Amazon to seek help the above. However i only received genric answer that the address provided does not match the address under my Amazon Account and keep asking me to edit my address under my account.
The issue is that i am unable to EDIT my address, as there is NO BUTTON to allow me to do so. What can I do? Can any Amazon staff help me to solve this problem. I get stuck here. Thank you.
1 reply
Emet_Amazon
Hello @Seller_klyv0wdnSqodg,
I appreciate you reaching out with your deactivation and inability to update your account information.
Can you clarify why the account was deactivated? Was this related to verification? You can also provide your original deactivation notice so we have a better idea on how to assist further.
Along with the above mentioned information, can you also advise on what exactly you were providing? Once we better understand your situation, we can offer more direct support and guidance. Also regarding the inability to update your information, have you created a case on this situation? Can you offer the case ID so we can look into that situation as well.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
