I received this message from amazon.com. It is not very clear to me why my account was deactivated but so far as I can make sense of this message at all I take it that someone or something (probably just a machine, not a human) thinks that I have started more than one seller account. I have tried to reactivate the account but I am not sure what information I can possibly provide to convince the person or machine that I have not started more than one account. Can anybody advise?

The message is: '

Hello,

Your Amazon.co.uk Seller account has been deactivated in accordance with section 3 of Amazon’s Business Solutions Agreement. Your listings have been disabled. Funds will not be transferred to you, but will be held in your account while we work with you to address this issue. This may take up to 90 days, but funds may be held for longer. Please ship any open orders to avoid further impact to your account.

Why is this happening?

You have a separate account Black+backer which was enforced for violating one of our policies. As a result, you may no longer use the Black+backer Selling account to sell on Amazon.co.uk.

Ho do I reactivate my account?

In order to reactivate this Selling account, Black+backer please follow the below steps:

1. You must first reactivate the account associated with Black+backer by submitting an appeal. Please follow the instructions in the communication received for that account.

2. Once you have successfully reactivated that account, please submit an appeal to reactivate the current account, Black+backer by using this link: https://sellercentral.amazon.co.uk/performance/notifications. When submitting the appeal, you will need to provide us with the name of the account that was reactivated and the date of reactivation.

What if I don’t own the account – Black+backer ?

If you believe you do not own the other account, please follow the below steps:'

Amazon have deactivated my seller account claiming that I have started more than one account (I have not). I have clicked on "reactivate your account" a few times and tried to convince them that I have not started more than one account but every time I do so I get an automated reply saying "You have not provided enough information. Please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation". What sort of evidence are they looking for? And what documentation? I also do not see how to submit documentation, so can anybody tell me where I should attach it? Thanks in anticipation.

I received an email from Amazon reading "Action required: Account set to inactive due to dormancy". I sell books - probably only about one cheap book every two months or so. Somehow an expensive order has still come through, and now I cannot log in! I'm going round in circles trying to reactivate it - I've tried re-inputting my bank card details,e tc.. I cannot click on anything in my account dashboard - everything is deactivated. Please help so I can fulfil my customer's order!