Charged for a return label on an order which never arrived!
Hi wondering if anyone has experienced the same.......
Customer placed order on 28th August.
On the 7th September they contacted me to say the item hadn't arrived. So i issued them a full refund on the 7th September.
On the 13th September by fluke i noticed a £3.35 return label charge for the order. I have had no return requests and have checked my returns and theres nothing there.
Contacted support and said but there is no return request and i had issued a refund for the order a week earlier.
got an automated response saying i had authorised a returned request so couldn't file a Safe claim, not that i had asked to file one. ( i thought all returns now are automatically approved i certainly haven't had a choice in a couple of years ) not thats any of thats matters as there is no return recorded anywhere i can see.
3 replies
Seller_ZJhFeE3tNKzfh
Sorry - never seen that. You should only be billed for labels when they are scanned and used - so if no return request was opened, there should be no label to use - and if nothing was ever received, what would the customer return anyway!?
Silly question, but the 'Delivery labels purchased through Amazon' on the Transaction report is definitely for the order in question?
