7 Figure Seller FBM Privileges revoked, only Copy & Paste responses from Amazon Support. Please Advise
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Seller_XB0lFaTWAgMqj

7 Figure Seller FBM Privileges revoked, only Copy & Paste responses from Amazon Support. Please Advise

Hello all, I’d like to start off by saying I have been lurking these forums for quite some time now and really respect and appreciate those of you who have regularly taken time out of your day to assist other sellers with their issues.
Full disclosure, I am not the Business Owner, but I am not some 3rd world remote VA either, I am a full time employee in the office every day and am responsible for managing various aspects of our Amazon Catalog. We have been in business in our industry for over 25 years and have been selling on amazon for well over a decade. My Boss has been calling Amazon and submitting tickets non stop since the early morning of 10/30 with no success so I thought I would reach out to the knowledgeable minds on here on the forums. If a mod could chime in and escalate this issue to the proper team that would be even better.

I want to cut right to the chase…and I know the process, I need to post the original suspension notice. I am working on getting this forwarded to me ASAP. But here’s a brief summary of where we are at…

on 10/23 we got a warning about our VTR falling below 95% (Temporarily fell to 93.16%)
on 10/30 we got an alert upon signing in that “Your seller-fulfilled offers have been deactivated”.
on 10/30 we appeal assuming this 10/23 warning is the reason for the restriction and explain our case as we have before in similar circumstances and was resolved. Can elaborate if necessary but don’t want to bore with too many extra details.
on 10/30 we receive a response from Amazon “We reviewed your account and the information you provided, and we have decided that you may not sell seller-fulfilled offers on Amazon.com. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer. Why did this happen?
This decision was made after reviewing both your account and the information provided.”
again on 10/30 We reiterate our root cause POA as clear and concise as possible after speaking with our Account Health Specialist over the phone.
again on 10/30 we receive the exact same copypasta response from Amazon.
again on 10/30 We speak with a different Account Health Specialist over the phone, this time they said the restriction was due to “shipping abuse and asking customers for more money for shipping on the orders.” accusing us of “you have asked buyers to send additional payment, postage, or fees for their items.” This was an issue brought up to us in June 22 in regards to white glove in home delivery services. We sell heavy furniture and often have customers calling us asking for white glove services, we do not suggest/offer this to any customers, and is not required in order to get their orders. In accordance with amazon policy we only provide these services upon buyer request and charge them directly as instructed. Our POA explains our previous case regarding this issue being resolved, as well as multiple order #'s with buyer’s messages explicitly requesting the service.
on 10/31 We receive the exact same copypasta response from Amazon.
on 10/31 We get an account specialist on the phone once again, this time telling us the issue for the restriction is now related to varying expedited shipping rates being too high. We came to the conclusion this was a shipping template issue on a very few of our products. We fixed it. Wrote another appeal explaining this in great detail.
on 10/31 We receive the exact same copypasta response from Amazon.

Aside from every single rep we got on the phone telling us the root cause of the restriction was an entirely different issue itself, the other strange thing is that most of our listings are still active and we are getting orders. But if we go in to modify/add any listings they say we are ineligible for FBM and say we must convert to FBA or delete. We even got our funds disbursed as well. Really stuck on what to do here. We do our best to abide by Amazon Policy and play by the rules. We believe we can resolve this issue, but Amazon is being very unhelpful and confusing in explaining what the issue even is let alone how to address it properly.

Has anyone experienced anything like this or can offer any advice on how we can proceed from here to have our FBM reinstated again? FBA is not an option for us.

Thank you all for your time, looking forward to any responses. Happy to address and answer any and all questions that will help get to the bottom of this.

41 views
71 replies
Tags:Address, Payments
00
Reply
user profile
Seller_XB0lFaTWAgMqj

7 Figure Seller FBM Privileges revoked, only Copy & Paste responses from Amazon Support. Please Advise

Hello all, I’d like to start off by saying I have been lurking these forums for quite some time now and really respect and appreciate those of you who have regularly taken time out of your day to assist other sellers with their issues.
Full disclosure, I am not the Business Owner, but I am not some 3rd world remote VA either, I am a full time employee in the office every day and am responsible for managing various aspects of our Amazon Catalog. We have been in business in our industry for over 25 years and have been selling on amazon for well over a decade. My Boss has been calling Amazon and submitting tickets non stop since the early morning of 10/30 with no success so I thought I would reach out to the knowledgeable minds on here on the forums. If a mod could chime in and escalate this issue to the proper team that would be even better.

I want to cut right to the chase…and I know the process, I need to post the original suspension notice. I am working on getting this forwarded to me ASAP. But here’s a brief summary of where we are at…

on 10/23 we got a warning about our VTR falling below 95% (Temporarily fell to 93.16%)
on 10/30 we got an alert upon signing in that “Your seller-fulfilled offers have been deactivated”.
on 10/30 we appeal assuming this 10/23 warning is the reason for the restriction and explain our case as we have before in similar circumstances and was resolved. Can elaborate if necessary but don’t want to bore with too many extra details.
on 10/30 we receive a response from Amazon “We reviewed your account and the information you provided, and we have decided that you may not sell seller-fulfilled offers on Amazon.com. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer. Why did this happen?
This decision was made after reviewing both your account and the information provided.”
again on 10/30 We reiterate our root cause POA as clear and concise as possible after speaking with our Account Health Specialist over the phone.
again on 10/30 we receive the exact same copypasta response from Amazon.
again on 10/30 We speak with a different Account Health Specialist over the phone, this time they said the restriction was due to “shipping abuse and asking customers for more money for shipping on the orders.” accusing us of “you have asked buyers to send additional payment, postage, or fees for their items.” This was an issue brought up to us in June 22 in regards to white glove in home delivery services. We sell heavy furniture and often have customers calling us asking for white glove services, we do not suggest/offer this to any customers, and is not required in order to get their orders. In accordance with amazon policy we only provide these services upon buyer request and charge them directly as instructed. Our POA explains our previous case regarding this issue being resolved, as well as multiple order #'s with buyer’s messages explicitly requesting the service.
on 10/31 We receive the exact same copypasta response from Amazon.
on 10/31 We get an account specialist on the phone once again, this time telling us the issue for the restriction is now related to varying expedited shipping rates being too high. We came to the conclusion this was a shipping template issue on a very few of our products. We fixed it. Wrote another appeal explaining this in great detail.
on 10/31 We receive the exact same copypasta response from Amazon.

Aside from every single rep we got on the phone telling us the root cause of the restriction was an entirely different issue itself, the other strange thing is that most of our listings are still active and we are getting orders. But if we go in to modify/add any listings they say we are ineligible for FBM and say we must convert to FBA or delete. We even got our funds disbursed as well. Really stuck on what to do here. We do our best to abide by Amazon Policy and play by the rules. We believe we can resolve this issue, but Amazon is being very unhelpful and confusing in explaining what the issue even is let alone how to address it properly.

Has anyone experienced anything like this or can offer any advice on how we can proceed from here to have our FBM reinstated again? FBA is not an option for us.

Thank you all for your time, looking forward to any responses. Happy to address and answer any and all questions that will help get to the bottom of this.

Tags:Address, Payments
00
41 views
71 replies
Reply
71 replies
user profile
Seller_alN2yMqnyCA4M

Post the original notice and your latest POA.

00
user profile
Seller_jw3HRo32wY2Hk

This will be the problem. Never worth taking payments outside of Amazon payments because it opens up the risk of deactivation, which is what happened. Your better option would be to have factored in cost of “white glove” in your overall pricing, and thrown that in without charging in those cases (to keep the customers happy).

On experience, possibly you can get reinstated, but Amazon would need to be sure the scenario wouldn’t happen again, so you’d need a POA that eliminates any payments outside of Amazon.

Also consider factoring in shipping to items prices to eliminate risk of getting accused of excessive shipping rates.

Consider that the reality is, to keep selling on Amazon, you’ll need to accept doing so only at a lower profit margin because an acceptable POA would mean that outcome.

60
user profile
Seller_XB0lFaTWAgMqj

Im just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they arent going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fee’s are too high” which we never got any email/notice about before.

00
user profile
Seller_XB0lFaTWAgMqj

I see Amazon Forum Mods chiming into most threads in this sub…hope they see mine soon. All I really want to know is the real reason our account was restricted from FBM so that we can start a new appeal.

00
user profile
Yokie_Amazon

Hi @Vweb

Yokie from Amazon here to assist with your question.

I understand your have a question about FBM privileges revoked. I am here to assist with your question.

I’m just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they aren’t going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fees are too high” which we never got any email/notice about before.

I have taken some time to review your post and determined this issue may exceed our ability to best assist here in this thread, and we want to make sure your issue is addressed in the best way possible. I have notified the appropriate department to reach out for further support. I do appreciate your patience and understanding on this matter.

In the meantime, I have a few questions about your business shipping method?

  • How does your business currently ship seller-fulfilled offers?
  • What drop off method do you use for shipping packages?
  • How do you confirm seller fulfilled orders?
  • How often do you hand off packages to a carrier?

Please feel free to contact us here in seller forums if you have more questions or concerns.

Best regards,

Yokie

10
user profile
Seller_iUamhLpz5rIGs

We made a special listing for customers to add the In-Home Delivery and Setup if they contact us and need to add this extra additional service. You can see the Amazon listing for this extra service here: [REDACTED ASIN]

Is that type of non tangible listing even allowed?

10
user profile
Antonio_Amazon

Hello @emanon,

Thank you for showing your interest in this topic. In order for us to effectively assist you, I recommend opening a new thread. To post a new topic, click on the category “Account Health” and click on “+ New topic” at the top right of the page.

Best regards,

Antonio.

00
user profile
Seller_tGfMnoKCaqTnA

If you think you should get special treatment for 7 figures, you’re wrong. 9-10 is the magic number.

00
user profile
Seller_T5Mv3ZCUSh7Zl

S-1.2 Product Listing; Merchandising; Order Processing. We will enable you to list Your Products on a particular Amazon Site, and conduct merchandising and promote Your Products in accordance with the Agreement (including via the Amazon Associated Properties or any other functions, features, advertising, or programs on or in connection with the applicable Amazon Site). We may use mechanisms that rate, or allow shoppers to rate, Your Products and your performance as a seller and Amazon may make these ratings and feedback publicly available. We will provide Order Information to you for each order of Your Products through the applicable Amazon Site. We will also receive all Sales Proceeds on your behalf for each of these transactions and will have exclusive rights to do so, and will remit them to you in accordance with these Selling on Amazon Service Terms. We may permit certain customers to place invoiced orders for Your Products, in which case remittance of Sales Proceeds may be delayed according to each customer’s invoicing terms. You will accept and fulfill invoiced orders in the same manner as you accept and fulfill non-invoiced orders, except as otherwise provided in this Agreement.

S-1.3 Shipping and Handling Charges. For Your Products ordered by customers on or through an Amazon Site that are not fulfilled using Fulfillment by Amazon, you will determine the shipping and handling charges subject to our Program Policies and standard functionality (including any category-based shipping and handling charges we determine, such as for products offered by sellers on the Individual selling plan and BMVD Products generally). When we determine the shipping and handling charges, you will accept them as payment in full for your shipping and handling. Please refer to the Fulfillment by Amazon Service Terms for Your Products that are fulfilled using Fulfillment by Amazon.

Big violation of ASBSA occurred, coincidentally you also violated a few laws.

That by your own admission this isn’t the first time, you are probably not recovering. Moral of the story, when Amazon says you get the prices you set minus are fees and that is it, they mean exactly that.

10
user profile
Seller_XB0lFaTWAgMqj

7 Figure Seller FBM Privileges revoked, only Copy & Paste responses from Amazon Support. Please Advise

Hello all, I’d like to start off by saying I have been lurking these forums for quite some time now and really respect and appreciate those of you who have regularly taken time out of your day to assist other sellers with their issues.
Full disclosure, I am not the Business Owner, but I am not some 3rd world remote VA either, I am a full time employee in the office every day and am responsible for managing various aspects of our Amazon Catalog. We have been in business in our industry for over 25 years and have been selling on amazon for well over a decade. My Boss has been calling Amazon and submitting tickets non stop since the early morning of 10/30 with no success so I thought I would reach out to the knowledgeable minds on here on the forums. If a mod could chime in and escalate this issue to the proper team that would be even better.

I want to cut right to the chase…and I know the process, I need to post the original suspension notice. I am working on getting this forwarded to me ASAP. But here’s a brief summary of where we are at…

on 10/23 we got a warning about our VTR falling below 95% (Temporarily fell to 93.16%)
on 10/30 we got an alert upon signing in that “Your seller-fulfilled offers have been deactivated”.
on 10/30 we appeal assuming this 10/23 warning is the reason for the restriction and explain our case as we have before in similar circumstances and was resolved. Can elaborate if necessary but don’t want to bore with too many extra details.
on 10/30 we receive a response from Amazon “We reviewed your account and the information you provided, and we have decided that you may not sell seller-fulfilled offers on Amazon.com. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer. Why did this happen?
This decision was made after reviewing both your account and the information provided.”
again on 10/30 We reiterate our root cause POA as clear and concise as possible after speaking with our Account Health Specialist over the phone.
again on 10/30 we receive the exact same copypasta response from Amazon.
again on 10/30 We speak with a different Account Health Specialist over the phone, this time they said the restriction was due to “shipping abuse and asking customers for more money for shipping on the orders.” accusing us of “you have asked buyers to send additional payment, postage, or fees for their items.” This was an issue brought up to us in June 22 in regards to white glove in home delivery services. We sell heavy furniture and often have customers calling us asking for white glove services, we do not suggest/offer this to any customers, and is not required in order to get their orders. In accordance with amazon policy we only provide these services upon buyer request and charge them directly as instructed. Our POA explains our previous case regarding this issue being resolved, as well as multiple order #'s with buyer’s messages explicitly requesting the service.
on 10/31 We receive the exact same copypasta response from Amazon.
on 10/31 We get an account specialist on the phone once again, this time telling us the issue for the restriction is now related to varying expedited shipping rates being too high. We came to the conclusion this was a shipping template issue on a very few of our products. We fixed it. Wrote another appeal explaining this in great detail.
on 10/31 We receive the exact same copypasta response from Amazon.

Aside from every single rep we got on the phone telling us the root cause of the restriction was an entirely different issue itself, the other strange thing is that most of our listings are still active and we are getting orders. But if we go in to modify/add any listings they say we are ineligible for FBM and say we must convert to FBA or delete. We even got our funds disbursed as well. Really stuck on what to do here. We do our best to abide by Amazon Policy and play by the rules. We believe we can resolve this issue, but Amazon is being very unhelpful and confusing in explaining what the issue even is let alone how to address it properly.

Has anyone experienced anything like this or can offer any advice on how we can proceed from here to have our FBM reinstated again? FBA is not an option for us.

Thank you all for your time, looking forward to any responses. Happy to address and answer any and all questions that will help get to the bottom of this.

41 views
71 replies
Tags:Address, Payments
00
Reply
user profile
Seller_XB0lFaTWAgMqj

7 Figure Seller FBM Privileges revoked, only Copy & Paste responses from Amazon Support. Please Advise

Hello all, I’d like to start off by saying I have been lurking these forums for quite some time now and really respect and appreciate those of you who have regularly taken time out of your day to assist other sellers with their issues.
Full disclosure, I am not the Business Owner, but I am not some 3rd world remote VA either, I am a full time employee in the office every day and am responsible for managing various aspects of our Amazon Catalog. We have been in business in our industry for over 25 years and have been selling on amazon for well over a decade. My Boss has been calling Amazon and submitting tickets non stop since the early morning of 10/30 with no success so I thought I would reach out to the knowledgeable minds on here on the forums. If a mod could chime in and escalate this issue to the proper team that would be even better.

I want to cut right to the chase…and I know the process, I need to post the original suspension notice. I am working on getting this forwarded to me ASAP. But here’s a brief summary of where we are at…

on 10/23 we got a warning about our VTR falling below 95% (Temporarily fell to 93.16%)
on 10/30 we got an alert upon signing in that “Your seller-fulfilled offers have been deactivated”.
on 10/30 we appeal assuming this 10/23 warning is the reason for the restriction and explain our case as we have before in similar circumstances and was resolved. Can elaborate if necessary but don’t want to bore with too many extra details.
on 10/30 we receive a response from Amazon “We reviewed your account and the information you provided, and we have decided that you may not sell seller-fulfilled offers on Amazon.com. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer. Why did this happen?
This decision was made after reviewing both your account and the information provided.”
again on 10/30 We reiterate our root cause POA as clear and concise as possible after speaking with our Account Health Specialist over the phone.
again on 10/30 we receive the exact same copypasta response from Amazon.
again on 10/30 We speak with a different Account Health Specialist over the phone, this time they said the restriction was due to “shipping abuse and asking customers for more money for shipping on the orders.” accusing us of “you have asked buyers to send additional payment, postage, or fees for their items.” This was an issue brought up to us in June 22 in regards to white glove in home delivery services. We sell heavy furniture and often have customers calling us asking for white glove services, we do not suggest/offer this to any customers, and is not required in order to get their orders. In accordance with amazon policy we only provide these services upon buyer request and charge them directly as instructed. Our POA explains our previous case regarding this issue being resolved, as well as multiple order #'s with buyer’s messages explicitly requesting the service.
on 10/31 We receive the exact same copypasta response from Amazon.
on 10/31 We get an account specialist on the phone once again, this time telling us the issue for the restriction is now related to varying expedited shipping rates being too high. We came to the conclusion this was a shipping template issue on a very few of our products. We fixed it. Wrote another appeal explaining this in great detail.
on 10/31 We receive the exact same copypasta response from Amazon.

Aside from every single rep we got on the phone telling us the root cause of the restriction was an entirely different issue itself, the other strange thing is that most of our listings are still active and we are getting orders. But if we go in to modify/add any listings they say we are ineligible for FBM and say we must convert to FBA or delete. We even got our funds disbursed as well. Really stuck on what to do here. We do our best to abide by Amazon Policy and play by the rules. We believe we can resolve this issue, but Amazon is being very unhelpful and confusing in explaining what the issue even is let alone how to address it properly.

Has anyone experienced anything like this or can offer any advice on how we can proceed from here to have our FBM reinstated again? FBA is not an option for us.

Thank you all for your time, looking forward to any responses. Happy to address and answer any and all questions that will help get to the bottom of this.

Tags:Address, Payments
00
41 views
71 replies
Reply
user profile

7 Figure Seller FBM Privileges revoked, only Copy & Paste responses from Amazon Support. Please Advise

by Seller_XB0lFaTWAgMqj

Hello all, I’d like to start off by saying I have been lurking these forums for quite some time now and really respect and appreciate those of you who have regularly taken time out of your day to assist other sellers with their issues.
Full disclosure, I am not the Business Owner, but I am not some 3rd world remote VA either, I am a full time employee in the office every day and am responsible for managing various aspects of our Amazon Catalog. We have been in business in our industry for over 25 years and have been selling on amazon for well over a decade. My Boss has been calling Amazon and submitting tickets non stop since the early morning of 10/30 with no success so I thought I would reach out to the knowledgeable minds on here on the forums. If a mod could chime in and escalate this issue to the proper team that would be even better.

I want to cut right to the chase…and I know the process, I need to post the original suspension notice. I am working on getting this forwarded to me ASAP. But here’s a brief summary of where we are at…

on 10/23 we got a warning about our VTR falling below 95% (Temporarily fell to 93.16%)
on 10/30 we got an alert upon signing in that “Your seller-fulfilled offers have been deactivated”.
on 10/30 we appeal assuming this 10/23 warning is the reason for the restriction and explain our case as we have before in similar circumstances and was resolved. Can elaborate if necessary but don’t want to bore with too many extra details.
on 10/30 we receive a response from Amazon “We reviewed your account and the information you provided, and we have decided that you may not sell seller-fulfilled offers on Amazon.com. Funds may not be transferred to you but will stay in your account while we work with you to address this issue. This process usually takes about 60 days but could take longer. Why did this happen?
This decision was made after reviewing both your account and the information provided.”
again on 10/30 We reiterate our root cause POA as clear and concise as possible after speaking with our Account Health Specialist over the phone.
again on 10/30 we receive the exact same copypasta response from Amazon.
again on 10/30 We speak with a different Account Health Specialist over the phone, this time they said the restriction was due to “shipping abuse and asking customers for more money for shipping on the orders.” accusing us of “you have asked buyers to send additional payment, postage, or fees for their items.” This was an issue brought up to us in June 22 in regards to white glove in home delivery services. We sell heavy furniture and often have customers calling us asking for white glove services, we do not suggest/offer this to any customers, and is not required in order to get their orders. In accordance with amazon policy we only provide these services upon buyer request and charge them directly as instructed. Our POA explains our previous case regarding this issue being resolved, as well as multiple order #'s with buyer’s messages explicitly requesting the service.
on 10/31 We receive the exact same copypasta response from Amazon.
on 10/31 We get an account specialist on the phone once again, this time telling us the issue for the restriction is now related to varying expedited shipping rates being too high. We came to the conclusion this was a shipping template issue on a very few of our products. We fixed it. Wrote another appeal explaining this in great detail.
on 10/31 We receive the exact same copypasta response from Amazon.

Aside from every single rep we got on the phone telling us the root cause of the restriction was an entirely different issue itself, the other strange thing is that most of our listings are still active and we are getting orders. But if we go in to modify/add any listings they say we are ineligible for FBM and say we must convert to FBA or delete. We even got our funds disbursed as well. Really stuck on what to do here. We do our best to abide by Amazon Policy and play by the rules. We believe we can resolve this issue, but Amazon is being very unhelpful and confusing in explaining what the issue even is let alone how to address it properly.

Has anyone experienced anything like this or can offer any advice on how we can proceed from here to have our FBM reinstated again? FBA is not an option for us.

Thank you all for your time, looking forward to any responses. Happy to address and answer any and all questions that will help get to the bottom of this.

Tags:Address, Payments
00
41 views
71 replies
Reply
71 replies
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user profile
Seller_alN2yMqnyCA4M

Post the original notice and your latest POA.

00
user profile
Seller_jw3HRo32wY2Hk

This will be the problem. Never worth taking payments outside of Amazon payments because it opens up the risk of deactivation, which is what happened. Your better option would be to have factored in cost of “white glove” in your overall pricing, and thrown that in without charging in those cases (to keep the customers happy).

On experience, possibly you can get reinstated, but Amazon would need to be sure the scenario wouldn’t happen again, so you’d need a POA that eliminates any payments outside of Amazon.

Also consider factoring in shipping to items prices to eliminate risk of getting accused of excessive shipping rates.

Consider that the reality is, to keep selling on Amazon, you’ll need to accept doing so only at a lower profit margin because an acceptable POA would mean that outcome.

60
user profile
Seller_XB0lFaTWAgMqj

Im just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they arent going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fee’s are too high” which we never got any email/notice about before.

00
user profile
Seller_XB0lFaTWAgMqj

I see Amazon Forum Mods chiming into most threads in this sub…hope they see mine soon. All I really want to know is the real reason our account was restricted from FBM so that we can start a new appeal.

00
user profile
Yokie_Amazon

Hi @Vweb

Yokie from Amazon here to assist with your question.

I understand your have a question about FBM privileges revoked. I am here to assist with your question.

I’m just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they aren’t going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fees are too high” which we never got any email/notice about before.

I have taken some time to review your post and determined this issue may exceed our ability to best assist here in this thread, and we want to make sure your issue is addressed in the best way possible. I have notified the appropriate department to reach out for further support. I do appreciate your patience and understanding on this matter.

In the meantime, I have a few questions about your business shipping method?

  • How does your business currently ship seller-fulfilled offers?
  • What drop off method do you use for shipping packages?
  • How do you confirm seller fulfilled orders?
  • How often do you hand off packages to a carrier?

Please feel free to contact us here in seller forums if you have more questions or concerns.

Best regards,

Yokie

10
user profile
Seller_iUamhLpz5rIGs

We made a special listing for customers to add the In-Home Delivery and Setup if they contact us and need to add this extra additional service. You can see the Amazon listing for this extra service here: [REDACTED ASIN]

Is that type of non tangible listing even allowed?

10
user profile
Antonio_Amazon

Hello @emanon,

Thank you for showing your interest in this topic. In order for us to effectively assist you, I recommend opening a new thread. To post a new topic, click on the category “Account Health” and click on “+ New topic” at the top right of the page.

Best regards,

Antonio.

00
user profile
Seller_tGfMnoKCaqTnA

If you think you should get special treatment for 7 figures, you’re wrong. 9-10 is the magic number.

00
user profile
Seller_T5Mv3ZCUSh7Zl

S-1.2 Product Listing; Merchandising; Order Processing. We will enable you to list Your Products on a particular Amazon Site, and conduct merchandising and promote Your Products in accordance with the Agreement (including via the Amazon Associated Properties or any other functions, features, advertising, or programs on or in connection with the applicable Amazon Site). We may use mechanisms that rate, or allow shoppers to rate, Your Products and your performance as a seller and Amazon may make these ratings and feedback publicly available. We will provide Order Information to you for each order of Your Products through the applicable Amazon Site. We will also receive all Sales Proceeds on your behalf for each of these transactions and will have exclusive rights to do so, and will remit them to you in accordance with these Selling on Amazon Service Terms. We may permit certain customers to place invoiced orders for Your Products, in which case remittance of Sales Proceeds may be delayed according to each customer’s invoicing terms. You will accept and fulfill invoiced orders in the same manner as you accept and fulfill non-invoiced orders, except as otherwise provided in this Agreement.

S-1.3 Shipping and Handling Charges. For Your Products ordered by customers on or through an Amazon Site that are not fulfilled using Fulfillment by Amazon, you will determine the shipping and handling charges subject to our Program Policies and standard functionality (including any category-based shipping and handling charges we determine, such as for products offered by sellers on the Individual selling plan and BMVD Products generally). When we determine the shipping and handling charges, you will accept them as payment in full for your shipping and handling. Please refer to the Fulfillment by Amazon Service Terms for Your Products that are fulfilled using Fulfillment by Amazon.

Big violation of ASBSA occurred, coincidentally you also violated a few laws.

That by your own admission this isn’t the first time, you are probably not recovering. Moral of the story, when Amazon says you get the prices you set minus are fees and that is it, they mean exactly that.

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user profile
Seller_alN2yMqnyCA4M

Post the original notice and your latest POA.

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Seller_alN2yMqnyCA4M

Post the original notice and your latest POA.

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Seller_jw3HRo32wY2Hk

This will be the problem. Never worth taking payments outside of Amazon payments because it opens up the risk of deactivation, which is what happened. Your better option would be to have factored in cost of “white glove” in your overall pricing, and thrown that in without charging in those cases (to keep the customers happy).

On experience, possibly you can get reinstated, but Amazon would need to be sure the scenario wouldn’t happen again, so you’d need a POA that eliminates any payments outside of Amazon.

Also consider factoring in shipping to items prices to eliminate risk of getting accused of excessive shipping rates.

Consider that the reality is, to keep selling on Amazon, you’ll need to accept doing so only at a lower profit margin because an acceptable POA would mean that outcome.

60
user profile
Seller_jw3HRo32wY2Hk

This will be the problem. Never worth taking payments outside of Amazon payments because it opens up the risk of deactivation, which is what happened. Your better option would be to have factored in cost of “white glove” in your overall pricing, and thrown that in without charging in those cases (to keep the customers happy).

On experience, possibly you can get reinstated, but Amazon would need to be sure the scenario wouldn’t happen again, so you’d need a POA that eliminates any payments outside of Amazon.

Also consider factoring in shipping to items prices to eliminate risk of getting accused of excessive shipping rates.

Consider that the reality is, to keep selling on Amazon, you’ll need to accept doing so only at a lower profit margin because an acceptable POA would mean that outcome.

60
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user profile
Seller_XB0lFaTWAgMqj

Im just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they arent going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fee’s are too high” which we never got any email/notice about before.

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user profile
Seller_XB0lFaTWAgMqj

Im just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they arent going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fee’s are too high” which we never got any email/notice about before.

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Seller_XB0lFaTWAgMqj

I see Amazon Forum Mods chiming into most threads in this sub…hope they see mine soon. All I really want to know is the real reason our account was restricted from FBM so that we can start a new appeal.

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Seller_XB0lFaTWAgMqj

I see Amazon Forum Mods chiming into most threads in this sub…hope they see mine soon. All I really want to know is the real reason our account was restricted from FBM so that we can start a new appeal.

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Yokie_Amazon

Hi @Vweb

Yokie from Amazon here to assist with your question.

I understand your have a question about FBM privileges revoked. I am here to assist with your question.

I’m just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they aren’t going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fees are too high” which we never got any email/notice about before.

I have taken some time to review your post and determined this issue may exceed our ability to best assist here in this thread, and we want to make sure your issue is addressed in the best way possible. I have notified the appropriate department to reach out for further support. I do appreciate your patience and understanding on this matter.

In the meantime, I have a few questions about your business shipping method?

  • How does your business currently ship seller-fulfilled offers?
  • What drop off method do you use for shipping packages?
  • How do you confirm seller fulfilled orders?
  • How often do you hand off packages to a carrier?

Please feel free to contact us here in seller forums if you have more questions or concerns.

Best regards,

Yokie

10
user profile
Yokie_Amazon

Hi @Vweb

Yokie from Amazon here to assist with your question.

I understand your have a question about FBM privileges revoked. I am here to assist with your question.

I’m just getting lost as to what the issue we even need to address is. They say submit an appeal but don’t state what we are appealing for. I understand they aren’t going to tell me exactly what answer they’re looking for and tell us precisely what we did wrong. But the entire scope of the problem keeps changing. Every rep has told us the cause of the restriction was a different issue. First VTR…then referencing a closed/resolved Upselling shipping case from 6/2022, and then bringing up “expedited shipping fees are too high” which we never got any email/notice about before.

I have taken some time to review your post and determined this issue may exceed our ability to best assist here in this thread, and we want to make sure your issue is addressed in the best way possible. I have notified the appropriate department to reach out for further support. I do appreciate your patience and understanding on this matter.

In the meantime, I have a few questions about your business shipping method?

  • How does your business currently ship seller-fulfilled offers?
  • What drop off method do you use for shipping packages?
  • How do you confirm seller fulfilled orders?
  • How often do you hand off packages to a carrier?

Please feel free to contact us here in seller forums if you have more questions or concerns.

Best regards,

Yokie

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user profile
Seller_iUamhLpz5rIGs

We made a special listing for customers to add the In-Home Delivery and Setup if they contact us and need to add this extra additional service. You can see the Amazon listing for this extra service here: [REDACTED ASIN]

Is that type of non tangible listing even allowed?

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Seller_iUamhLpz5rIGs

We made a special listing for customers to add the In-Home Delivery and Setup if they contact us and need to add this extra additional service. You can see the Amazon listing for this extra service here: [REDACTED ASIN]

Is that type of non tangible listing even allowed?

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user profile
Antonio_Amazon

Hello @emanon,

Thank you for showing your interest in this topic. In order for us to effectively assist you, I recommend opening a new thread. To post a new topic, click on the category “Account Health” and click on “+ New topic” at the top right of the page.

Best regards,

Antonio.

00
user profile
Antonio_Amazon

Hello @emanon,

Thank you for showing your interest in this topic. In order for us to effectively assist you, I recommend opening a new thread. To post a new topic, click on the category “Account Health” and click on “+ New topic” at the top right of the page.

Best regards,

Antonio.

00
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user profile
Seller_tGfMnoKCaqTnA

If you think you should get special treatment for 7 figures, you’re wrong. 9-10 is the magic number.

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Seller_tGfMnoKCaqTnA

If you think you should get special treatment for 7 figures, you’re wrong. 9-10 is the magic number.

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Seller_T5Mv3ZCUSh7Zl

S-1.2 Product Listing; Merchandising; Order Processing. We will enable you to list Your Products on a particular Amazon Site, and conduct merchandising and promote Your Products in accordance with the Agreement (including via the Amazon Associated Properties or any other functions, features, advertising, or programs on or in connection with the applicable Amazon Site). We may use mechanisms that rate, or allow shoppers to rate, Your Products and your performance as a seller and Amazon may make these ratings and feedback publicly available. We will provide Order Information to you for each order of Your Products through the applicable Amazon Site. We will also receive all Sales Proceeds on your behalf for each of these transactions and will have exclusive rights to do so, and will remit them to you in accordance with these Selling on Amazon Service Terms. We may permit certain customers to place invoiced orders for Your Products, in which case remittance of Sales Proceeds may be delayed according to each customer’s invoicing terms. You will accept and fulfill invoiced orders in the same manner as you accept and fulfill non-invoiced orders, except as otherwise provided in this Agreement.

S-1.3 Shipping and Handling Charges. For Your Products ordered by customers on or through an Amazon Site that are not fulfilled using Fulfillment by Amazon, you will determine the shipping and handling charges subject to our Program Policies and standard functionality (including any category-based shipping and handling charges we determine, such as for products offered by sellers on the Individual selling plan and BMVD Products generally). When we determine the shipping and handling charges, you will accept them as payment in full for your shipping and handling. Please refer to the Fulfillment by Amazon Service Terms for Your Products that are fulfilled using Fulfillment by Amazon.

Big violation of ASBSA occurred, coincidentally you also violated a few laws.

That by your own admission this isn’t the first time, you are probably not recovering. Moral of the story, when Amazon says you get the prices you set minus are fees and that is it, they mean exactly that.

10
user profile
Seller_T5Mv3ZCUSh7Zl

S-1.2 Product Listing; Merchandising; Order Processing. We will enable you to list Your Products on a particular Amazon Site, and conduct merchandising and promote Your Products in accordance with the Agreement (including via the Amazon Associated Properties or any other functions, features, advertising, or programs on or in connection with the applicable Amazon Site). We may use mechanisms that rate, or allow shoppers to rate, Your Products and your performance as a seller and Amazon may make these ratings and feedback publicly available. We will provide Order Information to you for each order of Your Products through the applicable Amazon Site. We will also receive all Sales Proceeds on your behalf for each of these transactions and will have exclusive rights to do so, and will remit them to you in accordance with these Selling on Amazon Service Terms. We may permit certain customers to place invoiced orders for Your Products, in which case remittance of Sales Proceeds may be delayed according to each customer’s invoicing terms. You will accept and fulfill invoiced orders in the same manner as you accept and fulfill non-invoiced orders, except as otherwise provided in this Agreement.

S-1.3 Shipping and Handling Charges. For Your Products ordered by customers on or through an Amazon Site that are not fulfilled using Fulfillment by Amazon, you will determine the shipping and handling charges subject to our Program Policies and standard functionality (including any category-based shipping and handling charges we determine, such as for products offered by sellers on the Individual selling plan and BMVD Products generally). When we determine the shipping and handling charges, you will accept them as payment in full for your shipping and handling. Please refer to the Fulfillment by Amazon Service Terms for Your Products that are fulfilled using Fulfillment by Amazon.

Big violation of ASBSA occurred, coincidentally you also violated a few laws.

That by your own admission this isn’t the first time, you are probably not recovering. Moral of the story, when Amazon says you get the prices you set minus are fees and that is it, they mean exactly that.

10
Reply